Some issues with Veeam ONE Data Collection

[nico.losschaert]

Hi

My setup is as follows :
- 1 server (in a workgroup) with Veeam ONE (service account of service is a standalone user, member of Veeam ONE Administrators group and local administrators group)
- 1 server (also in a workgroup) with VBR
- several domain-joined Hyper-V servers

Problem is situated in Veeam ONE :
Adding the hyper-v servers with a domain-user (with of course local administrator group) is no problem.
Adding the VBR server with a local administrator account is no problem.
Adding Veeam ONE Agent on the VBR server is no problem.

Problems :

- in Infrastructure View : I am getting the error of bad hyper-v username logon attempt (refers to the user being used as service account on the server with Veeam ONE)
the info of the Hyper-v server seems to be correct including the CPU graphs and so..

Is there a way that another user can be chosen to collect the data instead of the Veeam ONE service account?

- in Data Protection View : VBR server is not responding and getting the alarm : Server connection failure
Status of Veeam ONE Agent : success last signatures update, but agent status : not installed.... ???


- in Veeam ONE Reporter Data Collection :
VBR server is successful
All Hyper-v servers are in warning status


What can be done?
Is it impossible to use Veeam ONE in a workgroup while the VBR is also in the workgroup and the hyper-V servers are domain-joined?

already tried to turn off Windows Firewall, turn off AV, turn off UAC
Also tried to use other notation for the VBRserver

regards
Nico

[nikolaj]

Hi Nico,

- in Infrastructure View : I am getting the error of bad hyper-v username logon attempt (refers to the user being used as service account on the server with Veeam ONE)

That means that the "Bad Hyper-V username logon attempt" has been fired, i.e. someone tried to log into your Hyper-V server with incorrect credentials. This is unrelated to actual data collection. In fact, if the user designated for data collection were to unable to log into the server, it'd be displayed accordingly (offline) in the virtual infrastructure tree.

- in Data Protection View : VBR server is not responding and getting the alarm : Server connection failure
Status of Veeam ONE Agent : success last signatures update, but agent status : not installed.... ???

Looks like Veeam ONE agent hasn't been deployed to one of your VBR instances. Could you please check its status on the corresponding tab and install/update the agent if necessary.

- in Veeam ONE Reporter Data Collection :
VBR server is successful
All Hyper-v servers are in warning status

Those statuses should really be addressed on a one by one basis, perhaps with the assistance of our support department. What are those statuses exactly?

Thanks.

[wishr]

Hi Nico,

To resolve the issues, please contact our technical support team and post your case ID, as requested when you click New topic. Troubleshooting through the forums is not possible.

Regarding the workgroups usage, yes, this is a supported deployment scenario. Most likely, some ports are closed or there is another environment-related issue.

Thanks