Unable to collect events. The session is not authenticated.

[DavoudTeimouri]

Hi dears,

I see this error on data collector log files: "Unable to collect events. The session is not authenticated."
DC couldn't collect events. The log file is large and I can't send that.

Davoud

[Vitaliy S.]

Hello Davoud,

Are you referring to VMware events or Guest OS events? Veeam ONE does not collect any Windows events logs.

Thanks!

[DavoudTeimouri]

Yes, I mean is Veeam ONE Collector service logs.
Also collector is stuck in collecting past performance data.

[Vitaliy S.]

You can disable historical data collection, please contact our technical team for assistance with this. As to the problem with event log collection...do you see any performance data? What version of Veeam ONE are you using?

[DavoudTeimouri]

Past hour data is not available but I can see past day, past week, past month and past year with some gaps.
I'm using 6.5.0.676.
I don't know, what is this? Because my services authenticating with same user account! Also I changed the user account but issue happened again!

[Vitaliy S.]

It's hard to say what could be the reason for this problem without seeing full information from the logs. Please allow our support team to assist you with this.