Undo acknowledge alarm

[v.tom]

Hi,

Just a simple question:

Can I undo an acknowledgement on a alarm or multiple alarms?

[Shestakov]

Hi Tom,
There is no Undo option so far.
Could you provide the use case when you need it?
Thanks!

[v.tom]

If you accidentally choose "acknowledge all alarms" instead of "resolve all alarms".
Is there a way to "reset" the acknowledged alarms, so that they re-appear in the alarm list?

[Shestakov]

In this case you can just enable "Acknowledged alarms" filter and resolve them.

[dbirnseth]

I have a couple of previously acknowledge alarms for VMware Tools State. I'd like these to show back up on the radar of other administrators that are local to the site. Unfortunately I have no way to un-acknowledge these. The only option is to resolve them and wait for the alarm to recur. While this works, it seems a little gimmicky and an unacknowledge (or delete acknowledgement) feature would be more direct to what we're trying to accomplish.

[Shestakov]

Hello Dan, I see your point. I believe we can implement it in future versions.
Thanks for the feedback!

[rohan.lucas]

Hi

Has this been actioned yet?

[jorgedlcruz]

Hello,
We didn't implement such functionality, but we brought more visibility to those acknowledged alarms so you can still Resolve it with a ticket number or something similar:


Could this be a workaround, perhaps? We have not got many questions or tickets asking for the functionality, but we will definitely monitor it closely to see how much time it could take us to implement it if we receive more feedback.

Thank you!