Veeam ONE 8 - guest disk space not generating alarms

[eijja]

My Veeam One will not generate guest disk space alarms for my VMWare VMs. I can see the alarm is defined, enabled, and assigned to the Virtual Infrastructure, but no alarms are generated.
If I generate a report from Veeam though, several VMs trigger the warning and alert. Any ideas?

[Vitaliy S.]

If you're on version 8, then our support can provide you a private hotfix for this problem.

[ribson]

After apgrade to v8 I have the same problem with VMs with more virtual disks. When I have second disk D with free space 0 veeam not generate guest disk space alarm. But when I suppress alarm on disk C alarm will generate immediately.

[Shestakov]

Hello Oliver,
As Vitaliy mentioned above, our support team has the hotfix to solve the problem. Please contact them to get it.
Thanks.

[Vitaliy S.]

For all future readers - if you experience the same problem, please apply our latest patch which is now GA > http://www.veeam.com/kb1986

[Kwanda]

i have a problem where my report does not show the updated space.. i free up to 8GB on one server but still does not correct it, this is second time.. is there a way to re-sync so it pulls the correct if on the Disk space report. this is setup as a daily report.

[Shestakov]

Hello,
What product version are you at? In earlier versions it took time for Veeam ONE Reporter to collect changes.
Have you checked space in Veeam ONE Monitor?

[Kwanda]

i am on v9.5.0.3801

what you mean if i have checked space on monitor..i have re-ran the report many times but still..is there a way to sync it?

[Vitaliy S.]

Nikita meant to say what does Veeam ONE Monitor Client show for that server VM? If you navigate to this VM via infrastructure tree and open a summary tab, then you will be able to check that. If the value displayed in Veeam ONE Monitor Client and Guest OS Disk Space report shows the same number for the VM in question, then there must be something with data collection. If these values are different, then try re-running the collection/sync-up job in Veeam ONE Reporter (Configuration tab). If this doesn't fix the issue, please contact our technical team to review the debug logs. Hope this helps!

[Kwanda]

Hi Vitaliy and Shestakov

im sorry to get back so late i was on days leave whole month. i just needed rest.
I'm trying find the infrustructure tree, but i have tried using this link : https://helpcenter.veeam.com/docs/one/r ... l?ver=95u4 it run successfully but when i pull report still no changes,,,today is the second server i added which is exchange server but still same thing also.

[Shestakov]

Have you checked free space in Summary tab in Veeam ONE Monitor?

[Kwanda]

i have checked this, it shows incorrect also, and it does not have any errors.

[Shestakov]

Does vSphere show different data?