VeeamOne constant disconnect errors for Veeam enterprise Man

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VeeamOne constant disconnect errors for Veeam enterprise Man

Veeam Logoby saxie » Tue Sep 10, 2013 12:34 pm

Hi Guys

I'm running v7 of both VeeamONE and Veeam VBR on seperate virtual machines. Since today I've been getting constant mails about VeeamOne experiencing disconnects to the Enterprise Manager server. This is in the VeeamDCS log file:

Code: Select all
A database error (code:0x80040E57, ) has occured in context of UPDATE monitor.BpJob SET [name]=N'Backup Prod 1',[status]=2,[type]=1,[last_job_duration]=20652,[retention_policy]=31,[schedule_type]=N'Chaining',[days]=N'Backup Other',[kind]=N'731539b3-da05-4c5a-8fb6-4f8eafd42fd6',[time]=NULL,[time_utc]=NULL,[day_number_in_month]=NULL,[day_of_week]=NULL,[monthes]=NULL,[full_period]=NULL,[delete_time]=NULL,[backup_mode]=1,[incremental_days]=NULL,[next_run_time]=CONVERT(DATETIME,'1900-01-01 00:00:00.000',120),[source_accelerator_id]=NULL,[target_accelerator_id]=NULL,[schedule_configured]=-1,[schedule_enabled]=-1,[syntetic_full_enabled]=NULL,[active_full_enabled]=NULL,[day_of_week2]=NULL,[months2]=NULL,[through_wan_accelerators]=0 WHERE [uid]=N'{03BCE63C-0AB6-421C-9F98-D778B1121AAB}' AND [bp_server_id]=181. Error information follows"
10.09.13 14:28:55 Inform  0x1F88 server.domain.local   "Error record 1 of 2: The statement has been terminated."
10.09.13 14:28:55 Inform  0x1F88 server.domain.local   "Error record 2 of 2: String or binary data would be truncated."
10.09.13 14:28:55 Inform  0x1F88 server.domain.local   "Throwing exception."
10.09.13 14:28:55 Error   0x1F88 server.domain.local                   "Collecting thread will exit due to serious error (String or binary data would be truncated.)"
10.09.13 14:28:55 Inform  0x1F88 server.domain.local   "Collector exits"


any ideas?

thanks
W
saxie
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Re: VeeamOne constant disconnect errors for Veeam enterprise

Veeam Logoby Vitaliy S. » Tue Sep 10, 2013 1:03 pm

Hello Werner,

Please include support case ID when posting about any technical issue, as requested when you click New Topic. Topics without support case ID are removed permanently.

Thank you!
Vitaliy S.
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Re: VeeamOne constant disconnect errors for Veeam enterprise

Veeam Logoby jeremyh8 » Thu Sep 12, 2013 3:26 am

we had same issue. remove ent manager from veeam one monitor then add it back after 15 minutes. are you by chance also seeing higher than normal cpu usage on your veeam one monitor server?
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Re: VeeamOne constant disconnect errors for Veeam enterprise

Veeam Logoby Vitaliy S. » Thu Sep 12, 2013 8:39 am

As far as I know there is a hotfix for this problem (constant connection issues). Jeremy, can you please tell me your support case number regarding high CPU usage on Veeam ONE server?
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Re: VeeamOne constant disconnect errors for Veeam enterprise

Veeam Logoby jeremyh8 » Tue Sep 17, 2013 6:44 pm

ticket number 00436897
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Re: VeeamOne constant disconnect errors for Veeam enterprise

Veeam Logoby mikegmi » Wed Mar 11, 2015 9:54 am

I'm seeing this on VeeamONE v8.0.0.1569. Is there still a hotfix available?

I'm not sure where to find VeeamDCS to determine the cause. I tried in programdata\Veeam but there didn't seem to be any logs. Haven't yet logged a support case.
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Re: VeeamOne constant disconnect errors for Veeam enterprise

Veeam Logoby Vitaliy S. » Wed Mar 11, 2015 11:03 am

Try to install our latest patch (U1). If it doesn't help, then contacting our support team for further investigation will be required. Thanks!
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