VM console x86

[sferrand]

Hi,

Just upgraded to v9 and now when I try to use the Console it says "VM console is available only in x86 Veeam ONE Monitor Client version"

My desktop is Windows 10/64 and the ONE server is Windows 2012 R2/64

How do I get Console to work?

Thanks,
SteveF

[Vitaliy S.]

Hi Steve,

Veeam ONE now uses x64 bit Monitor Client for scalability reasons. Since VMware does not have a console client for x64 systems, it is not available in Veeam ONE either. However, you can browse our ISO image and manually install x86 bit Monitor Client. In this case you will have a console access to your VMs again.

Thanks!

[sferrand]

Hi,

I had tried that. And I just tried again.

Trying to launch \monitor\Veeam_monitor_cln_x86.msi complains "Local Administrator privileges are required to install the product"

There's no right-click "run as administrator"

Troubleshoot Compatibility doesn't give an option to change the msi to "run as administrator"

From an elevated command prompt I tried "msiexec /a veeam_monitor_cln_x86.msi". This requires a network drive that it installs a "server image" of ONE. Unfortunately, the veeam_monitor_cln_x86.msi there also fails with "Local Administrator privileges are required to install the product"

And, yes, my account is in the Administrators group on the machine (not domain joined or anything like that)

Any other ideas?

[sferrand]

Ok. After some Googling I found a way to install:

From Elevated Command prompt, just run the Veeam_monitor_cln_x86.msi don't try to msiexec it just type the command

Hopefully this will save someone else some time

SteveF

[Vitaliy S.]

Steve, thanks for the update and posting your solution.

[moctad_harry]

Had a similar issue when upgrading Veeam B&R from 9.5.4 to 10 P1, booted CMD and ran the below command to access the packages directory, then re-installed the services that were showing outdated in Control Panel

cd /d F:\Packages

VeeamDistributionSvc.msi

The SHIFT + Right-click to open CMD in the packages folder didn't work for me.

[Shestakov]

Hello Harry,
Could you clarify if you have any issues and need an assistance?

[moctad_harry]

Morning Shestakov,

I worked with the support team and we figured out it was the MSI for the Veeam Distribution service that hadn't updated. This has now been resolved though thanks.

CASE ID - # 04187913

[Shestakov]

Got it.
Thanks for the information, Harry!