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crackocain
Service Provider
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Full Name: Mehmet Istanbullu
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Case ID: 03340166 - General Error VM

Post by crackocain » Jan 17, 2019 8:09 am

Hi

We are open a case this error for my customer. Logs are uploaded but i think problem is complicated and we don't know the cause. Nutanix side or Veeam side?

Could you examine the problem?

nielsengelen
Veeam Software
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Re: Case ID: 03340166 - General Error VM

Post by nielsengelen » Jan 17, 2019 9:41 pm

Best would be to wait for suppport to assist you as you’ve already created a support case.
VCP-DCV
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crackocain
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Re: Case ID: 03340166 - General Error VM

Post by crackocain » Jan 22, 2019 3:17 pm

Hi Niels.

Case opened at 27 Dec.
This problem has not been resolved for a long time. Can you transfer the subject to a higher level engineer if possible? If this problem is not caused by Veeam we want to be certain as soon as possible. In Nutanix AHV, Veeam trigger 700 snapshot created and couldn't delete automatically.

Thank you.

veremin
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Re: Case ID: 03340166 - General Error VM

Post by veremin » Jan 22, 2019 5:13 pm

VAN generates two events: one at job start, one at job end.

If proxy service crashes while a job is running, the end event will be never generated. The job will seem to be running and no meaningful error will be returned (and that's what you see in your case).

However, we'd like to investigate the reason for proxy service crash further, so, kindly, escalate your case by clicking talk to manager button.

Thanks!

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