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bmekler
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Full Name: Boris Mekler
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Windows Agent -> VBR -> Wasabi job suddenly started failing

Post by bmekler »

Case #02517688

About half a year ago, I set up a couple dozen Windows Server machines backing up to Wasabi S3, using agents (v6.0.2) managed by VBR (12.0.0.1420 P20230718). A few days ago, one of them started failing with the following error:

Code: Select all

29/11/2023 03:16:48 :: Error: REST API error: 'S3 error: The specified version does not exist.
Code: NoSuchVersion', error code: 404
Other: Key: 'Veeam/Backup/backups/Clients/{ed994b08-2f62-4e90-9543-71bbd7f9b951}/86a834ca-b9a7-4d8a-841e-9ff8c2099c03/CloudStg/Meta/Blocks/Checkpoints/metastore_{5d7cf0da-d68e-43d3-863b-18b90a6185f4}.{cd090eda-bd6e-48c7-992d-d9531ff97fdb}', VersionId: '001698817825431586741-IcZvLEZQ2v', HostId: 'pBlSTMm4a7WX/NGvy+vdbheUxvtMsTutHWXw4Hn0l9rIGswNQ7znWtgzdt71wpYggUKWx8VTOrAV'
Storage chain is corrupted. Some objects are missing.
Failed to load object. Object path: [/Meta/Blocks/Checkpoints/metastore_{5d7cf0da-d68e-43d3-863b-18b90a6185f4}.{cd090eda-bd6e-48c7-992d-d9531ff97fdb}], version: [001698817825431586741-IcZvLEZQ2v].
Agent failed to process method {Cloud.DeleteCheckpointsNoSession}.

Rescanning the repository has done nothing. Ran a health check on the backup, and it failed with the same error, but did not actually mark any backups as invalid. Tried an active full before and after the health check - keep getting the same error. Other machines in the same job, and in other jobs managed by the same server, located on the same network, and backing up to the same bucket, are backing up as normal.
Mildur
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Re: Windows Agent -> VBR -> Wasabi job suddenly started failing

Post by Mildur »

Hi Boris

Please check again your case number. You shared your license contract ID.

I recommend to continue with our support team. You can always escalate the case if you feel it goes nowhere.
https://www.veeam.com/kb2320

Best,
Fabian
Product Management Analyst @ Veeam Software
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