Error Backup AWS Glacier

[narakam]

ID SUPORT: #05436869

Hello dear Veeam sailors

I'm having trouble trying to send data to Amazon Glacier via Veeam
It is currently installed on AWS S3 quietly

Has anyone here ever had this problem?


Locking Capacity Tier backup chain
Locking Archive Tier backup chain
Queued for processing at 16/05/2022 03:26:10
Required backup infrastructure resources have been assigned
Failed to provision a proxy appliance: Agent connection test have failed
Queued for processing at 16/05/2022 05:43:31
Task failed. Error: Unable to archive backups: no proxy appliances are available.
Processing finished with errors at 16/05/2022 05:43:46

[HannesK]

Hello,
and welcome to the forums.

Looks like something is wrong with the connection to the archiver proxy appliance. Might be network or AWS permission errors. Support should be able to find out from the logs

Best regards,
Hannes
PS: It sounds like the question is for Veeam Backup & Replication (VBR). So I moved your post to the VBR object storage forum.

[veremin]

Check whether the AWS account has the right permissions assigned, including those required for creating and configuring EC2 instance. See this page for more information.

Also, verify whether you can connect to the provisioned EC2 instance via SSH from the backup server using the configured settings (VPC/subnet/security group) - communication with the appliance requires access via SSH (TCP/22) and HTTPS (TCP/443). More information can be found here.

Thanks!

[narakam]

Call resolved

What happened is that the Firewall is taking an activity as suspicious.

[veremin]

So our assumption was correct - it was a connectivity issue. Glad to hear you've sorted it all out.

Let us know, should other help be needed.

Thanks!