Failure Migrating Jobs from Wasabi object to Zadara Object Storage

[infolock]

Wasabi Object storage does not currently support immutability. We secured a Zadara storage system which does and is on the Veeam approved object storage with immutability list. We then migrated customer jobs residing on a Wasabi-based SOBR to the Zadara-based SOBR following the procedure documented on pgs 235 thru 241 in the V10 Cloud Connect Admin Guide. When we attempt to run the backup jobs that have been migrated the backup is successful but we encounter the following Tier Offload events and failure:

5/6/2020 6:40:04 PM :: Offloading b1948234-908b-4fa5-b429-86be1a75beb8 00000000-0000-0000-0000-000000000000 to ZAD Capacity Tier 1
5/6/2020 6:40:04 PM :: Required backup infrastructure resources have been assigned
5/6/2020 6:40:09 PM :: Preparing index
5/6/2020 6:40:30 PM :: Unexpected key path: 'Veeam/Archive/backups/fa56646f-4fd6-4048-8ec5-ca533b20fef5/00000000-0000-0000-0000-000000000000/blocks/dc5ae2d98c2296d5e4a5d605380548c4/0.8a533e6c04e113d9be517925c547a224.1e17d7579a5f6ad2cbdd196e6d37a3cc.blk', filter: '/Veeam/Archive/backups/fa56646f-4fd6-4048-8ec5-ca533b20fef5/00000000-0000-0000-0000-000000000000/blocks/cee3c04c26e1a9b139efe5bc27d99c40'

5/6/2020 6:40:30 PM :: Processing finished with errors at 5/6/2020 6:40:30 PM

How do we address this problem?

InfoLock Support

[sfirmes]

@infolock Welcome to the forums. Please include support case ID for this issue, as requested when you click New Topic. Otherwise, this topic will be deleted by moderators.

Thanks
Steve

[infolock]

Thanks for the info Steve. The support case ID is #04158352.
I've learned this morning from the Veeam support team that there appears to be a problem and that Veeam engineering and Zadara are collaborating on the problem.

Thanks again.
Dennis