Issues with WASABI

[xayide]

We get a lot of 403 errors. I have to right click repo and manually trigger "Run tiering job" multiple times until all of the offloading is complete. The individual files within the job works once it begins but the job never finishes all of them in one go and mostly logs a failed SOBR. I have tried with 16-20 threads and now I am down at 2 threads still the same issue




2021-11-05 11:13:30 :: Required backup infrastructure resources have been assigned
2021-11-05 11:14:30 :: Preparing index
2021-11-05 11:14:38 :: REST API error: 'Forbidden', error code: 403
2021-11-05 11:14:38 :: Processing finished with errors at 2021-11-05 11:14:38

[rennerstefan]

Hi,
can you please share the Veeam Case ID here? If no case is open yet I'd recommend to open one to get the support looking at it as well.
Is the Wasabi bucket you try to access configured with anything special (like immutability or so)?
Thanks

[xayide]

Case ID: #01947528

it's using immutable store.

[s2dt]

Since some days, we see 403 AccesssDenied on our Wasabi Immutable Offloads, too.

05.11.2021 18:56:15 :: REST API error: 'S3 error: Access Denied
Code: AccessDenied', error code: 403
Other: HostId: 'xxxxx'
Shared memory connection was closed.

[Mavranic]

Also started seeing these errors appear in our offloads to Wasabi with immutable configured.

[Andreas Neufert]

Hello Mavranic,

can you please share your Veeam/Wasabi support ticket number?

[DrSmartyPants]

We're also getting errors with offloading to Wasabi (immutable enabled) from at least two Veeam servers. I've already started a case for this today, the number is 05125741.

[veremin]

According to the support team, it appears to be the issue to be on Wasabi side for which they have a hotfix already. So kindly reach Wasabi support team, let them confirm the problem and provide you with a hotfix. Thanks!

[chrisWasabi]

Hi All,

This issue described in this post was resolved in a fix on the Wasabi server side, back in Mid Nov 2021. If you are seeing errors today, they will need to be investigated on a case-by-case basis.

Thank You,
Wasabi Support Team