SOBR Tiering Error to Backblaze

[leo.white]

I have one job that is not uploading to the object storage. My ability to put in a ticket is blocked by the veeam site. Everything I can find on this error says it was resolved in the latest release. Problem is I am on that latest release. It's a large job so it's not uncommon for it to be slightly behind by a day or so. I have tried everything I know to do to resolve this. Can't put in a ticket. Anyone have any ideas?

10:44:20 AM Starting performance tier offload at 11/24/2022 10:44:13 AM
10:44:23 AM 0 backups will be moved to the capacity tier
10:44:23 AM 25 backups will be copied to the capacity tier
10:44:24 AM Processing SQL Enviroment 2 Cloud Error: Block not found. 01:25
10:45:52 AM Object storage repository cleanup 00:12
10:46:04 AM Object storage cleanup failed: Block not found.
10:46:04 AM Offload finished with error at 11/24/2022 10:46:04 AM

[chris.childerhose]

So you have checked you are on the latest release, 11a? You can ensure here - https://www.veeam.com/kb4245

I know you stated you are but just in case as that might help fix the issue.

[leo.white]

Yep, first thing I checked for was a hot patch and verified I was on current version. I even cycled the re-scan of the repo and ran threw the wizard. Thank you all for making a ticket.

[veremin]

My ability to put in a ticket is blocked by the veeam site.

Could you elaborate on that?

[Gostev]

His account has "No longer with the company" flag set in SFDC.

[leo.white]

I am still with the company. We are a holding Company. Heico Companies is the parent company. Sub company is Ceco Concrete. I just renewed 90 instances under that. That was the support contract I put in the ticket. I can't get to my ticket now. I can't get to the portal also. Who do I contact to prove I am still with both these companies.

[leo.white]

Hello Leo,

Veeam has received your recent purchase order. This email and the attached licensing are confirmation that your order has now been processed and applied to your account.

Please review and verify your account on the License Management Portal. From the Portal, you may also create a merged license file for centralized management if necessary.

https://my.veeam.com/#/licenses

Thank you for your interest in Veeam!

Shaun Swayne
Order Processing Specialist | Veeam Software Inc.

[veremin]

Let us contact the support team and see how you can verify that you still belong to the company and is eligible to open tickets. We will post back with more information. Thanks!

[veremin]

Leo, can you confirm that you got the account issue resolved? I've just contacted the support team (kudos to David Domask) and according to our information you were able to open the ticket and investigation is progressing?