Discussions related to using object storage as a backup target.
Post Reply
leo.white
Enthusiast
Posts: 45
Liked: 1 time
Joined: Jul 23, 2014 7:05 pm
Contact:

SOBR Tiering Error to Backblaze

Post by leo.white »

I have one job that is not uploading to the object storage. My ability to put in a ticket is blocked by the veeam site. Everything I can find on this error says it was resolved in the latest release. Problem is I am on that latest release. It's a large job so it's not uncommon for it to be slightly behind by a day or so. I have tried everything I know to do to resolve this. Can't put in a ticket. Anyone have any ideas?

10:44:20 AM Starting performance tier offload at 11/24/2022 10:44:13 AM
10:44:23 AM 0 backups will be moved to the capacity tier
10:44:23 AM 25 backups will be copied to the capacity tier
10:44:24 AM Processing SQL Enviroment 2 Cloud Error: Block not found. 01:25
10:45:52 AM Object storage repository cleanup 00:12
10:46:04 AM Object storage cleanup failed: Block not found.
10:46:04 AM Offload finished with error at 11/24/2022 10:46:04 AM
chris.childerhose
Veeam Vanguard
Posts: 634
Liked: 153 times
Joined: Aug 13, 2014 6:03 pm
Full Name: Chris Childerhose
Location: Toronto, ON
Contact:

Re: SOBR Tiering Error to Backblaze

Post by chris.childerhose »

So you have checked you are on the latest release, 11a? You can ensure here - https://www.veeam.com/kb4245

I know you stated you are but just in case as that might help fix the issue.
-----------------------
Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP8 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose
leo.white
Enthusiast
Posts: 45
Liked: 1 time
Joined: Jul 23, 2014 7:05 pm
Contact:

Re: SOBR Tiering Error to Backblaze

Post by leo.white »

Yep, first thing I checked for was a hot patch and verified I was on current version. I even cycled the re-scan of the repo and ran threw the wizard. Thank you all for making a ticket.
veremin
Product Manager
Posts: 20382
Liked: 2294 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: SOBR Tiering Error to Backblaze

Post by veremin »

My ability to put in a ticket is blocked by the veeam site.
Could you elaborate on that?
Gostev
Chief Product Officer
Posts: 31775
Liked: 7274 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: SOBR Tiering Error to Backblaze

Post by Gostev »

His account has "No longer with the company" flag set in SFDC.
leo.white
Enthusiast
Posts: 45
Liked: 1 time
Joined: Jul 23, 2014 7:05 pm
Contact:

Re: SOBR Tiering Error to Backblaze

Post by leo.white »

I am still with the company. We are a holding Company. Heico Companies is the parent company. Sub company is Ceco Concrete. I just renewed 90 instances under that. That was the support contract I put in the ticket. I can't get to my ticket now. I can't get to the portal also. Who do I contact to prove I am still with both these companies.
leo.white
Enthusiast
Posts: 45
Liked: 1 time
Joined: Jul 23, 2014 7:05 pm
Contact:

Re: SOBR Tiering Error to Backblaze

Post by leo.white »

Hello Leo,

Veeam has received your recent purchase order. This email and the attached licensing are confirmation that your order has now been processed and applied to your account.

Please review and verify your account on the License Management Portal. From the Portal, you may also create a merged license file for centralized management if necessary.

https://my.veeam.com/#/licenses

Thank you for your interest in Veeam!

Shaun Swayne
Order Processing Specialist | Veeam Software Inc.
veremin
Product Manager
Posts: 20382
Liked: 2294 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: SOBR Tiering Error to Backblaze

Post by veremin »

Let us contact the support team and see how you can verify that you still belong to the company and is eligible to open tickets. We will post back with more information. Thanks!
veremin
Product Manager
Posts: 20382
Liked: 2294 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: SOBR Tiering Error to Backblaze

Post by veremin »

Leo, can you confirm that you got the account issue resolved? I've just contacted the support team (kudos to David Domask) and according to our information you were able to open the ticket and investigation is progressing?
Post Reply

Who is online

Users browsing this forum: Semrush [Bot] and 11 guests