Wasabi backup issues case #06197737

[TDG]

I have Wasabi 3 VM job which runs every 4 hours

2 of the jobs failed

26/07/2023 03:19:51 :: REST API error: 'S3 error: Your account exceeded the limit for s3:GetObject requests. Please try again later.
Code: RequestRateLimitExceeded', error code: 403
Agent failed to process method {Cloud.CreateCheckpoint}.

and

26/07/2023 16:58:50 :: ChannelError: SocketError

Any idea pls

[Mildur]

Hello TDG

From the error message, it looks like Wasabi is throttling your requests.
Such issues cannot be solved over a forum post.

Please keep working with our support team. And maybe also open a support case with Wasabi.
Also do not forget to always upload the log files from your backup server. Our customer support team won't be able to analyze this issue from 3 lines of error messages.
https://www.veeam.com/kb1832

Best,
Fabian

[TDG]

Thanks Fabian I have already uploaded the logs & working with Veeam support now. I rebooted them Veeam and ran the job again & all are good. Nice to know what is causing this issue
I have a 1 hour job which is running fine

[TDG]

Also I was asked to do this regedit in order to reduce the number of http requests to Wasabi

HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication
S3ConcurrentTaskLimit
1. Type: REG_DWORD
2. Default value: 32
3. Description: Amount of parallel HTTP requests for data upload (tasks) to the S3-compatible object storage (archive tier). Applied either on VBR server and applied automatically to all extents/gates, or can be set specifically on the extent/gate. Key on VBR server has a higher priority. (NOT APPLICABLE TO AZURE)

[utleyab]

Quick question, I see this error on a cloud connect server as our target, would this type of registry change (not that specific key, I'm assuming) work as well? (support case #07087872)