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atakacs
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Problem connecting to S3 compatible (Wasabi)

Post by atakacs » Jul 30, 2019 10:40 pm

Hello

I am trying to configure an S3 compatible repository (with Wasabi).

The initial setup goes pretty smoothly but I eventually get to the prompt the select a folder

Image

and the Veeam console hangs for a few minutes and eventually crashes

Code: Select all

Log Name:      Application
Source:        Application Hang
Date:          7/30/2019 11:38:34 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      mng-hs-02
Description:
The program veeam.backup.shell.exe version 9.5.4.2753 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: d54
 Start Time: 01d541a4130e5474
 Termination Time: 4294967295
 Application Path: C:\Program Files\Veeam\Backup and Replication\Console\veeam.backup.shell.exe
 Report Id: 5f8dc581-b312-11e9-9433-0050568998a2
 Faulting package full name: 
 Faulting package-relative application ID: 

100% reproducible

This is VBR 9.5.4.2753 on server 2012

any suggestion / pointers most welcome

HannesK
Veeam Software
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Re: Problem connecting to S3 compatible (Wasabi)

Post by HannesK » Jul 31, 2019 5:27 am

Hello,

the suggestion here is to open a support case and post the case number here for reference.

We have many customers using Wasabi. So this is not a general issue.

Best regards,
Hannes

veremin
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Re: Problem connecting to S3 compatible (Wasabi)

Post by veremin » Jul 31, 2019 4:09 pm

We have seen similar issue, when user accidentally configured the wrong region. Say, user created a bucket in region 1, but accidentally left the region setting in Veeam at region 2.

So, might be worth double checking.

Thanks!

atakacs
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Re: Problem connecting to S3 compatible (Wasabi)

Post by atakacs » Jul 31, 2019 5:42 pm

Thanks - I have thought of that I tried all 3 regions... with the same result in each time.

Support ticket number is # 03690019

veremin
Product Manager
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Re: Problem connecting to S3 compatible (Wasabi)

Post by veremin » Jul 31, 2019 6:02 pm

Got it, let's leave for support team for now. Debug logs should shed some light on the root cause of the issue. Thanks!

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