SOBR Off-loading - Slow Processing

[azizm]

Hey,

Just curious if anyone has ran into this or has a solution. Currently in the middle of a SOBR off-loading, it's processing at 10 MB/s and taking forever. Bottleneck is 'Source'.

WAN is 1G, LAN is 10G
Windows Server 2019 - Latest of 1809
24 Core - 224GB of RAM.
Local disks
My concurrent tasks are set at 20 items. CPU usage is at 5%, RAM usage is at 50GB (normal usually) and disk usage is at 5-10 MB/s.

I have a webex scheduled with Veeam later this week. Asking the forum as well.

Any ideas?

Thanks.

[dalbertson]

Can you post your case #? Everything you described should be good. I’m glad you opened a case as well because it looks to be a local issue of some sorts.

[azizm]

del

[azizm]

Can you post your case #? Everything you described should be good. I’m glad you opened a case as well because it looks to be a local issue of some sorts.

Hey Dustin, my case # is 04046160.

[dalbertson]

I’ll take a look at the logs and see what I can see. I’ll reply back in the morning as I’m in the U.S.

[azizm]

Thank you.

[dalbertson]

Hi Aziz,

I checked the logs but it is missing some of the required info. Couple of questions, Do you use a gateway proxy for offload? When you pull log files what options are you checking?

[azizm]

Dustin,

I was told by support to upload the SOBR log folder located in C:\ProgramData\Veeam\Backup\SOBR-jobname on the Veeam server (none from the proxies).

We do have proxies, we use them for backup only and not offloading.

[VictorC]

We are having the same issue, max upload is 10MB and taking forever.

Do you have any updates that can help lead us in the right direction to fix this?

[Gostev]

In the case above, backup storage was found to be at its IOPS capacity, so it was the bottleneck also for the offload process.

[bchoi]

Could you share more information on the fix? Similar issue.

[Gostev]

The only possible fix is to get a faster backup storage can't hotfix the physics!

[apolloxm]

Can you share the tool that we can check our IOPS capacity?

[Gostev]

https://www.veeam.com/kb2014