Discussions specific to managed agent-based backups
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jcavalear
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Error: Not enough license counters

Post by jcavalear » Feb 20, 2019 4:52 pm

After upgrading to B & R Update 4 and applying the new instance based license I am having an issue with a handful of Veeam Agent machines not able to acquire a Workstation Instance license. The B & R Console has successfully pushed out the upgrade to Agent Version 3.0.0.748 but it shows up as Free Edition. It does say "LIcense and edition are managed by <my B &R server>. "

We have plenty of free Instance licenses available and also have "Allow free agents to consume instances" checked.

When I look at my Instance licenses and try to manage I have a handful of "unlicensed" machines in the console that have a generic machine name that does not exist in my domain. Several of the machines try to register as the same generic name. When I try to manually assign a license I get an error that says "Unable to change agent licensing mode for hosts: XXXX and YYYYY." It returns two host names, the generic name and the actual correct machine ID.

I opened a support case and they asked us to run a query against our DB. When we ran the query against a copy of our DB as a test we didn't find the table they were asking for but one very similar that included the problem machine names in question. When we reported this we were told the case would need to be escalated and got a request to compile log files for a second time and a DB copy.

I have requested that our case be escalated without providing all the log files a second time since had we NOT done a test we would have run the query against our production DB anyway.

Just wondering if any other users have run into this issue regarding some, but not all, agents having a problem applying new Instance licenses on workstation agents? We had a similar issue when upgrading to Update 3a that was resolved by completely removing the Veeam Agent and all associated hidden files from the workstation and pushing out a new Agent from the B & R console. I tried that in this case but it did not resolve my issue this time.

Case # 03417045

Dima P.
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Re: Error: Not enough license counters

Post by Dima P. » Feb 20, 2019 5:48 pm

Hello jcavalear.

Can confirm that I am aware of several issues where license counters were not correctly distributed to backup agents. In these cases DB analysis was required to identify why free counters were locked and not distributed.

i3rsystadm
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Re: Error: Not enough license counters

Post by i3rsystadm » Jul 15, 2019 12:11 pm

After upgrading to B & R Update 4 and applying the new instance based license
When I try to manually assign a license I get an error that says "Unable to change agent licensing mode for hosts: XXXX and YYYYY." It returns two host names, the generic name and the actual correct machine ID.
Hi jcavalear,

We are facing the same problem. Did you find a solution ?

wishr
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Re: Error: Not enough license counters

Post by wishr » Jul 15, 2019 12:51 pm

Hi I3rsystadm,

The initial case has been resolved with the assistance of our support team. I'd suggest raising a support case on your own.

Thanks

i3rsystadm
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Re: Error: Not enough license counters

Post by i3rsystadm » Jul 15, 2019 1:21 pm 1 person likes this post

Hi wishr,

Thank you for your reply.
We have already opened a case but we have had no answer yet.
I will wait.

Case #03662517

crazyfox
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Re: Error: Not enough license counters

Post by crazyfox » Jul 22, 2019 12:13 pm

i3rsystadm,

We are facing the same problem. Did you find a solution ?

wishr
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Re: Error: Not enough license counters

Post by wishr » Jul 22, 2019 1:18 pm

Hi Alisa,

Welcome to Veeam Community Forums!

The case you asked about has been resolved by manipulating B&R SQL table contents. I'd suggest reaching our support team independently since the underlying circumstances are different across the aforementioned cases.

Thanks

jcavalear
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Re: Error: Not enough license counters

Post by jcavalear » Jul 31, 2019 8:02 pm 1 person likes this post

Hi guys,

Sorry I wasn't quicker to reply, I didn't see the questions.

Fedor is correct in that support helped us go into specific SQL tables to clean up some stale data. Opening a support case is your best bet. You may have to request that it be escalated to tier 2 support as my case needed to get escalated before we were able to do a WebEx session with support and get things resolved.

Good luck
Joe

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