Discussions specific to managed agent-based backups
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bloerr
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localhost backup fails #03561872

Post by bloerr » May 15, 2019 10:20 am

Hi,

I am using B&R Community Edtition in some Active Directorys, all is working fine including Backing Up the Backup Server itself.

Now I am using the Software with a customer without an AD. B&R fails backing up the local host at rescan with "15.05.2019 12:10:25 :: Unable to install backup agent: cannot connect to localhost Error: Der Benutzername oder das Kennwort ist falsch." (username/passwort wrong).

I have created a Physical Group "Servers" and put localhost inside. Pressing "Test Credentials" says everything is ok, Connection Okay. But the rescan still fails.
I have disabled all firewall and uninstalled the installed Agent. It reinstalls by clicking on "Apply" at group management.

So the credentials must be OK. What is the problem here?

Vitaliy S.
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Re: localhost backup fails #03561872

Post by Vitaliy S. » May 16, 2019 4:11 pm 1 person likes this post

Hi,

Have you tried specifying the IP address instead of the localhost entry? Also, if you want to protect the backup server itself, why not to use a standalone Veeam Agent which acts independently from the Veeam B&R server?

Thanks!

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » May 17, 2019 12:43 pm

Thanks for the answer.

Yes, I tried localhost, 127.0.0.1, the IP itself and its DNS Name.

I don't think that it is an authentification problem, because when I click on "test", the credentials are okay.

the only thing that the customer wants: 2 independent Backups Jobs for localhost. And that only because he wants to backup to USB HDD1 on Mo, Mi and Fri Backups, USB HDD2 on Tu und Thu.

WIth Veeam Agent for Windows Free, I only can create one Job with Backup to one USB HDD.

Vitaliy S.
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Re: localhost backup fails #03561872

Post by Vitaliy S. » May 17, 2019 2:07 pm 1 person likes this post

Ok, then keep working with our support team and please post back the solution for future readers. Thanks!

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » May 18, 2019 8:00 pm

Thank you.

But they cancelled the Ticket. There is too much to do with paying Users.

Ich understand it, but I am not able to resolve the issue for myself. So I am forced to Choose another Software.

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » May 24, 2019 5:23 am

Nobody there who has any idea what to do?

Vitaliy S.
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Re: localhost backup fails #03561872

Post by Vitaliy S. » May 24, 2019 8:49 pm 1 person likes this post

What was the reason for the closure? These forums cannot assist you with logs review, but I can ask our QC team to reproduce it once they have time.

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » May 29, 2019 5:46 am

The reason was that they simply dont have enough time to take Care of my question. There is no promised Service for Community Users. Thats OK for me, but In would be very Happy to find a solution for this simple Problem.

Vitaliy S.
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Re: localhost backup fails #03561872

Post by Vitaliy S. » May 29, 2019 11:44 am

Got it! Without logs investigation and R&D team involvement it is hard to troubleshoot it via forums, so opening a case later might end up in the support queue. BTW, do you see the same issue on another machine without AD by any chance?

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » May 30, 2019 6:06 pm

I am having nearly identical Setups without ad.there were never Problems Like this. If It says wrong credentials, it really was wrong credentials. But this time the credentials are definitely correct.

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » May 30, 2019 6:09 pm

Vitaliy S. wrote:
May 29, 2019 11:44 am
Got it! Without logs investigation and R&D team involvement it is hard to troubleshoot it via forums, so opening a case later might end up in the support queue. BTW, do you see the same issue on another machine without AD by any chance?
Is there any Log Investigation i can do for myself?

Vitaliy S.
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Re: localhost backup fails #03561872

Post by Vitaliy S. » May 30, 2019 6:39 pm

Yes, you can export Veeam B&R logs via this wizard and try to locate the error message which happened at the time you started a job. Additionally, try reproducing the same issue on another machine to check if this is a machine-specific error or not.

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » May 31, 2019 6:17 pm

It is machine specific.

Vitaliy S.
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Re: localhost backup fails #03561872

Post by Vitaliy S. » May 31, 2019 7:03 pm 1 person likes this post

Good, now we need to understand what is different on this machine compared to others. Is the OS different?

bloerr
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Re: localhost backup fails #03561872

Post by bloerr » Jun 04, 2019 5:17 am

It is Windows 10 Pro 64 Bit, Intel i5. I removed all Antivirus and Firewall and disabled Defender and Firewall for Testing.

The only special thing that is different from some other working Systems with Windows 10 pro is that there is another sql Express instance running.

As the machine only fails with local Backups, i dont think that the sql Express matters.

Vitaliy S.
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Re: localhost backup fails #03561872

Post by Vitaliy S. » Jun 05, 2019 5:23 pm

Yes, it does not matter. Are there any errors in the Windows Event log of the affected machine?

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Re: localhost backup fails #03561872

Post by troubleshootingbot » Sep 09, 2019 1:19 pm

This is what fixed it for me:

https://helgeklein.com/blog/2011/08/acc ... windows-7/

We don't have a domain in this deployment. I was using a local User (not the original Administrator user) who belonged to the local "Administrators" group and since Veeam B&R Server tries to loop back to access localhost via network, that local user doesn't have Administrator rights when accessing remotely - even if it's localhost.

The solution is to use the local Administrator user, or disable "UAC remote restrictions" as described in the article above.

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