Discussions specific to managed agent-based backups
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BassTeQ
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Rescan host failed?

Post by BassTeQ » Mar 28, 2019 2:33 am

Hi,

I've just updated to the community edition and trying to configure a physical machine backup.
In the inventory section, I can see my host listed, however it appears it's having trouble scanning it.
Any ideas?

Image

Thanks

DavoudTeimouri
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Re: Rescan host failed?

Post by DavoudTeimouri » Mar 28, 2019 5:14 am

Try to remove and re-add the host.
Best Regards

BassTeQ
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Re: Rescan host failed?

Post by BassTeQ » Mar 28, 2019 5:17 am

How do I do that, there's no option to remove the host in the "manually added" section as per my screenshot.
I think it was added when I created a backup plan?

I also have Veeam Windows Agent Free installed on the same pc, not sure if that may be causing any problems?

DavoudTeimouri
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Re: Rescan host failed?

Post by DavoudTeimouri » Mar 28, 2019 8:07 am

Right click on the group; 'Manually Added', select 'Properties', 'Computers' and remove it from there.
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BassTeQ
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Re: Rescan host failed?

Post by BassTeQ » Apr 02, 2019 4:29 am

I've removed the host and added it again, I've completed the credentials test and it passed.
Image

However looking at the logs, it shows "access denied" ?
Image

Any ideas?
Thanks

BassTeQ
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Re: Rescan host failed?

Post by BassTeQ » Apr 04, 2019 8:34 am

anyone?

Dima P.
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Re: Rescan host failed?

Post by Dima P. » Apr 05, 2019 6:47 pm

Hello Bass,

Sorry for keeping silence. Any chance this host was managed by another Veeam B&R installation? Thanks!

BassTeQ
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Re: Rescan host failed?

Post by BassTeQ » Apr 06, 2019 10:10 am

No problems, I still have veeam backup agent for windows installed on the same host, could that be causing an issue?

Dima P.
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Re: Rescan host failed?

Post by Dima P. » Apr 11, 2019 6:41 pm

You mean Veeam Agent for Windows is installed on the Veeam B&R machine? Thanks!

BassTeQ
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Re: Rescan host failed?

Post by BassTeQ » Apr 11, 2019 10:43 pm

Yes thats right.

As a test, I created a fresh win 10 VM and installed veeam B&R, disabled the firewall.
Created a new protection group, added the IP address of the VM, did a credentials test, completed OK. Attempted a host rescan and it also failed at the same point. I'm not sure of I'm doing something completely wrong or what it is, it's just strange that I've recreated the problem on a clean win 10 install.

I was successful however when I added a windows 7 PC to the protection group, the rescan worked fine, could it be related to windows 10?

Thanks

BassTeQ
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[SOLVED] Re: Rescan host failed?

Post by BassTeQ » Apr 12, 2019 4:18 am

Hi all,

Looks like I've found the root cause to this problem. I had to disable UAC is the registry and reboot, the host now scans successfully.

Open the registry. Path; "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\policies\system -Name EnableLUA -Value 0"

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