Discussions specific to managed agent-based backups
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jarzi
Service Provider
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Full Name: Jarno Arajärvi
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Trend deep security IPS blocks windows agent installs

Post by jarzi » May 09, 2019 8:54 am

Case 03551984

I've started to deploy agents to physical machines vai B&R server (9.5U4a). I noticed that uploading the the agent package failed at 97% and found out that trend deep security IPS was blocking it.The culprit was this, https://success.trendmicro.com/solution ... -agent-dsa#

the URI was too long. I tried gradually upping the limit from 1024 and finally when I hit 6500 the install went through.

Is the path really +6000 characters long or is there something else going on?

I'm curious if anyone else has ran in to this problem.

HannesK
Veeam Software
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Re: Trend deep security IPS blocks windows agent installs

Post by HannesK » May 09, 2019 3:28 pm

Hello,
it's not the first time Trendmicro conflicts with Veeam products... No idea why it believes to see a +6000 characters path. False positive.

Please set the exclusions mentioned in KB2034 and try again.

Best regards,
Hannes

jarzi
Service Provider
Posts: 8
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Joined: Aug 29, 2016 1:57 pm
Full Name: Jarno Arajärvi
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Re: Trend deep security IPS blocks windows agent installs

Post by jarzi » May 14, 2019 10:31 am

Thank you, I tried adding those paths but the component that blocks the upload is IPS, not anti-malware, so they do not help.

I guess I need to be in touch with Trend about this. I found nothing relevant in the trend logs either.

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