Discussions specific to managed agent-based backups
Post Reply
FrancWest
Enthusiast
Posts: 95
Liked: 6 times
Joined: Sep 17, 2017 3:20 am
Full Name: Franc
Contact:

U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by FrancWest » Jan 24, 2019 9:52 pm

I've installed the merged license. The license dialog shows 14 sockets (4 used) and 10 instances (4 used), but when backing up one of the agents I get the error:

Error: Unable to process host because Veeam Agent for Microsoft Windows license limit has been exceeded

According to the documentation, the licenses are assigned once a backup job for that host or instance starts, but why then do I still receive the licensing error. I do have enough free instances.

When going to the 'manage' dialog of the license dialog the client shows as unlicensed, so I click on assign -> server, but then I get the error 'unable to change licensing mode for host'.

Gostev
SVP, Product Management
Posts: 24016
Liked: 3252 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by Gostev » Jan 24, 2019 10:20 pm

Hello, yeah all should work fine in your case, there are no issues associated with the new licensing here. What is the support case ID for this issue? Devs will need to see the logs. Thanks!

Trelor
Influencer
Posts: 16
Liked: 3 times
Joined: Apr 27, 2015 6:02 pm
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by Trelor » Jan 24, 2019 10:24 pm

I had to reboot the server; probably should have restarted the services; to get my licenses to work after the merged one was added

FrancWest
Enthusiast
Posts: 95
Liked: 6 times
Joined: Sep 17, 2017 3:20 am
Full Name: Franc
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by FrancWest » Jan 24, 2019 10:35 pm

Case number is #03380336. I manually restarted all Veeam services, but that didn't help.

Dima P.
Product Manager
Posts: 9755
Liked: 771 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by Dima P. » Jan 25, 2019 12:39 pm

FrancWest wrote:
Jan 24, 2019 9:52 pm
When going to the 'manage' dialog of the license dialog the client shows as unlicensed, so I click on assign -> server, but then I get the error 'unable to change licensing mode for host'.
This button works only for standalone deployments. With managed agents license should be assigned automatically based on the selected job type.
Case number is #03380336. I manually restarted all Veeam services, but that didn't help.
Investigating with RnD team!

FrancWest
Enthusiast
Posts: 95
Liked: 6 times
Joined: Sep 17, 2017 3:20 am
Full Name: Franc
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by FrancWest » Jan 25, 2019 12:42 pm

ok, but then this button shouldn't be available at all, or the error message shown should explain the situation and not just state 'I can't do that'. ;-)

Dima P.
Product Manager
Posts: 9755
Liked: 771 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by Dima P. » Jan 25, 2019 3:52 pm

Franc,

Strongly agree and asked to get it fixed in next versions.

fcardarelli
Service Provider
Posts: 7
Liked: 1 time
Joined: May 05, 2016 3:01 am
Full Name: Francisco Fernandez Cardarelli
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by fcardarelli » Feb 20, 2019 12:19 pm

Hi, I opened the case #03425169 and I have the same issue.
Do you have any fix to the issue?

Vitaliy S.
Product Manager
Posts: 22281
Liked: 1410 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by Vitaliy S. » Feb 20, 2019 2:49 pm

Francisco, according to the OP's case ID there is an internal KB article that can resolve this issue, so please keep working with the support team.

FrancWest
Enthusiast
Posts: 95
Liked: 6 times
Joined: Sep 17, 2017 3:20 am
Full Name: Franc
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by FrancWest » Feb 25, 2019 12:47 am 2 people like this post

There was some sort of Veeam database issue after the upgrade. I had to run a SQL statement on the Veeam database to resolve this. Please contact support to get this SQL command.

kristofpoppe
Enthusiast
Posts: 26
Liked: 2 times
Joined: May 18, 2012 1:19 pm
Full Name: Kristof Poppe
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by kristofpoppe » Mar 14, 2019 2:36 pm

Is somebody able to share this SQL statement or hotfix ? Experiencing exact the same issue here.

Vitaliy S.
Product Manager
Posts: 22281
Liked: 1410 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by Vitaliy S. » Mar 14, 2019 4:22 pm

Kristof, our support team would love to help you with the script and instructions on how to apply it. Thanks!

kayvonp@re-wa.org
Influencer
Posts: 14
Liked: 1 time
Joined: Aug 13, 2018 1:52 pm
Full Name: KTHP
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by kayvonp@re-wa.org » Mar 20, 2019 2:10 pm

Anyone know if this info has been posted publicly yet? I have a case (03467541) but it's going a little slow and I'm now almost at a week of no backups.

Gostev
SVP, Product Management
Posts: 24016
Liked: 3252 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: U4 Veeam Agent for Microsoft Windows license limit has been exceeded

Post by Gostev » Mar 25, 2019 2:28 pm

Sorry about this, please use Talk to a Manager button in the customer portal to escalate your case (and ask to change severity to level 1).
We don't post this kind of solutions publicly, because implementing them on your own may make your deployment unsupported.

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest