Discussions specific to managed agent-based backups
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Tommy30
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Unable to install backup agent

Post by Tommy30 » May 20, 2019 8:00 am

I'm trying to add a Windows workstation to a protection group in Veeam B&R but when I start the rescan process I always get the same error that is: "Cannot connect to... Access denied". If i try to install the backup agent, I get the errore: "Unable to install backup agent: cannot connect to... Access denied". The server which run the Veeam B&R seems seeing the Windows workstation and viceversa. I tryed to disable the firewall on the Server and on the Windows workstation with no result. How can I resolve this problem?

wishr
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Re: Unable to install backup agent

Post by wishr » May 20, 2019 10:31 am

Hi Tommy,

Welcome to Veeam Community Forums and thanks for posting.

Could you please confirm that the account used for connection has Local Admin rights on the workstation?

Thanks

Tommy30
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Re: Unable to install backup agent

Post by Tommy30 » May 20, 2019 12:58 pm

Yes, the account used for the connection has Local Admin rights on the workstation

wishr
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Full Name: Fedor Maslov
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Re: Unable to install backup agent

Post by wishr » May 20, 2019 1:25 pm

Please make sure the credentials are entered in localmachine-or-domain\username format and check if the required ports are open.

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