VssGAConn: Guest operation system is not supported

[hlmaldon]

This is the information i got from the Statistics window:

1 of 11 files processed

Total VM size: 36.00 GB
Processed size: 1.80 GB
Processing rate: 22 MB/s
Backup mode: VCB NBD
Start time: 12/23/2009 3:00:56 PM
Time remaining: 00:41:32

Backing up VM files

Initializing target session
VssGAConn: Guest operation system is not supported, type EVeeamOsVista, platform EVeeamX86, version 6.0

However the VeeamBackup actually backups the VM but with a warning.

What means this warning error?
Only 1 of 11 VMs that i have throw this warning.

[Gostev]

Definitely the first time I see this sort of error... please send full logs to support for investigation.

[hlmaldon]

Log Files Sended! to support@veeam.com

[jhamer]

I'm now seeing this warning also on a relatively normal Vista 32-bit VM.

Creating snapshot VssGAConn: Guest operation system is not supported, type EVeeamOsVista, platform EVeeamX86, version 6.0

Were you able to get a resolution or more information from support?

[jchampion01]

I am having this same issue when trying to backup two vCenter Servers VMs (vSphere 4.1 - Essentials License). The VMs are running Windows XP Pro 64-bit with SQL Express install on each one for the vCenter Database.
When i have Application Aware Image Processing enabled, with correct credentials, i am receiving this error on these two VMs durring a Backup Job.
I would like to have the VSS Freeze (Application Aware Processing) enabled, since these are vCenter Servers and are running SQL Express 2005. It would be nice for the backups to be in a clean state, both the disks and the SQL Databases.

The backup job seems to work, when VSS freeze is not enabled, and i only have VMware Tools Quiescence option checked.

Anyone gotten a response or solutions? Support, do you have a solution to this issue?

[Gostev]

Hello, Veeam VSS integration is not supported on Windows XP Pro 64-bit. For more information on supported OS, please refer to System Requirements section of the Release Notes document that comes with your download. Thanks!

[jchampion01]

Ahh, I should have known better and double checked that. Looks like I might move these services to some new Win Server 2003 64-bit VMs.
Thanks for the quick response.