Can't restore file because path, file name or both too long

[ddockter]

We had some malware sneak through our defenses and corrupt .pdf, .xls(x) and .doc(x) files on a network share. In the process of restoring the files, I'm running into the below error for the files in several directories. The only way I can see to recover the files in these directories is to restore the entire vmdk file, attach it to a VM and copy the files. Has anyone else run into this? Have you come across a better way to circumvent it?

"The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters."

[luckyinfil]

Seems like cryptolocker is hitting everyone

[tsightler]

Have you upgraded to V7? I think this was addressed there.

In the interim, you can start the FLR browser, minimize it, and instead use Windows explorer to restore the files by going to C:\VeeamFLR and browser for the files you want and copying them from there, much easier than the method you are using. This is covered in another thread but I can't find it right now for some reason.

[ddockter]

Thanks for the suggestion about FLR. I tried restoring it but got a similar error. I had to restore it to a different location (shorter path name); shorten the file name; and then move it to the original location.

[foggy]

Here is probably the thread Tom is talking about. v7 allows to restore files with long names without any issues, except the Copy To option (will be addressed a bit later). What Veeam B&R version are you using?

[ddockter]

Using 6.5. I failed to mention that I'm using the Copy To option so I guess v7 would not help. Thanks for all the replies. I just need to have a talk with a particular person about the ridiculously long directory names they are creating!

[foggy]

Ok, anyway, the workaround suggested by Tom should help (using Windows Explorer to copy files from the C:\VeeamFLR folder after the backup is mounted by FLR session).

[adamenko]

I would suggest you to use Long Path Tool. Its an ideal tool for such situations.