Slow SureBackup Environment

[cffit]

I have a case open on this 00696912.

In past years I've used SureBackup very often and it worked great. Performance was good and it helped me in testing a ton. The last half year this environment has gotten extremely slow to the point where I can't even use it. Our setup is this:

VEEAM B&R Server with iSCSI access to our backup SAN which is HP MSA
ESXi server with iSCSI access to production sAN which is Equallogic

Using VEEAM ONE I can see the issue is disk read latency between the ESXi environment and the backup SAN holding the VEEAM backups that are booted up. I see latency of 400+ ms when I view this in VEEAM ONE. On the VEEAM server I check the disk performance and everything looks fine. I don't think our HP MSA SAN is the issue because this is the only activity going on it and the numbers that the VEEAM server shows in its connection to the storage is very good. What are some things I should check or troubleshoot for this?

[Vitaliy S.]

Hi Christensen,

How many VMs at a time are you trying to boot from that storage? Do you see the same latency issues while running instant VM recovery? Do you have any other activities running at the same time when you launch SB jobs?

Thanks!

[cffit]

Nothing else is running at this time and I am booting 3 servers at once. I've never tried instant VM recovery before, just SB jobs.

[Vitaliy S.]

Ok, what about temporary relocating your vPower NFS datastore to another storage and then checking if you experience the same latency issues or not while starting a SB job with test VMs?

[cffit]

I don't see the high latency numbers on the NFS storge. I see them on the backup storage. I'm just confused how the backup storage has such high latency when the SB job is the only thing running on it.

[foggy]

Do you probably have a very long backup chain you're starting SureBackup from?

[cffit]

I tried to do a backup copy to different storage, and then I was going to try doing a SB job using that copy, but I see it's not supported to run a SB job off a backup copy. How can I test a SB job using a copy of the backup that would be on different storage? I don't want to change my initial backup location, just test doing a SB job from the backup files when they are on different storage.

[Vitaliy S.]

Christensen, try to use a workaround that is mentioned in this thread > SureBackup Application groups & Backup Copy Files