"no data available" in past hour view

[tym]

Hi,

Veeam One does not show any data in the "last hour" period view. This does not happen if I switch to "past day" or whatever.
Also, we have several data collection failures each day:

Code: Select all

Fired by event: VeeamPerfCollectionFailedEvent
Event description: Failed to collect performance data for object HyperV-Cluster02.mydomain.com. Exception from HRESULT: 0x800007D5

How can I find out the reason for this?

Best,
Tim

[Vitaliy S.]

It's better to let our support team take a look at full debug logs, seems like real-time data is not collected for some reason. Once you do this, can you please post your case ID in this topic?

[tym]

Hi Vitaly, thanks, case id is 00959214.

Best,
Tim

[tym]

Hi,

Veeam support asked me to replace RemotePerformanceMonitor.dll. Now this issue is solved.

Best,
Tim

[Vitaliy S.]

Thanks for the update, I will clarify what this dll does.

[adrianIDC]

Hi guys!

I am in the same situation . With Hyper - V Cluster .

No sample data to past hour but if a past day .

Data not shown CPU host of cluster and VM's

[Vitaliy S.]

It seems like you also need to get the fix from our support team.

[adrianIDC]

It seems like you also need to get the fix from our support team.

Hi!!
How do I modify the file ?
However if I delete one of veeam monitor the host / cluster and then I go back if I appear to add data in real time CPU, memory etc
But after 1 day does not show .

[Vitaliy S.]

You don't need to modify it manually, our support team should be able to send you the updated file that should fix this problem. Thanks!

[adrianIDC]

It may be that self- service ( Service Data Mover or Veeam Veeam One Monitor Server) is kept frozen and malfunction.

Since the last test I have done , to restart both services CPU values ​​reappear in real time.

[Shestakov]

Hello Adrian, correction Dynamic Link Library files manually can cause additional issues.
Kindly contact the support team for the issue investigation. Thanks!