Protected VM Report Blank

[AdamC]

Hello All,

I've setup the Protected VM report to send an email to myself and two other coworkers as a pdf but the report shows up blank in the email. When I manually run the report it comes out perfectly fine but when it emails the report, there's nothing in the report. Can anyone give me any pointers? thanks

Adam

[Vitaliy S.]

Hi Adam,

What is the reporting interval specified in the report that is delivered to your inbox? Also do you see the same issue with other backup reports?

Thanks!

[AdamC]

The report is set you run and email at 7am and it's giving me information for the past 3 days.

[Vitaliy S.]

Can you check if you have the same issue with Latest Backup job state report?

[AdamC]

I set the Latest Backup job state report to send me a report every hour and I haven't received the report yet.

[Vitaliy S.]

Once you receive it please check if there is any data. If the issue persists, then opening a support ticket with our technical team would be required for further investigation.

[AdamC]

Sorry for the late response but I received the Latest Backup Job State report just fine. It showed all of the data on the pdf that was generated.

[Vitaliy S.]

Got it, did you open a support case on the blank protected VMs report?

[AdamC]

Yes I did.

[Vitaliy S.]

Please post your case ID in this topic, so that I could update this thread with the resolution or if possible you might be able to do that yourself once this issue is resolved. This will be highly appreciated by future readers.

[AdamC]

No problem. My Case # is 01005352

[AdamC]

After deleting the report that I created and creating it again with another account, it showed all the data I was looking for. It seems like my account didn't have permission to have emails sent out like that.

[Vitaliy S.]

Hmm... does this old user have any access to the VI or belong to any of Veeam ONE user group?