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icebun
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Unable to install Veeam

Post by icebun »

Has anyone come across an issue where the installation of Veeam refuses to work?

I get as far as the initial splash screen that advises that it is preparing to install, but after that, nothing happens.

The server is a physical Windows 2003 box.
Vitaliy S.
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Re: Unable to install Veeam

Post by Vitaliy S. »

We haven't seen this issue before, it sounds like there is a configuration issue with the physical box. You can find more information at the %TEMP% folder in the installation log file. If you need any assistance in resolving this issue please refer to our support team directly. Thanks!
icebun
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Re: Unable to install Veeam

Post by icebun »

Thanks for the tip Vitaliy.

Opened a call with support.

Solution fix was to empty out contents of Temp folder and try again.

When I did that, the installation then tried to look for the path to the BU_i386.MSI file.

After unpacking the .exe installation file and pointing to the .msi file, I was able to continue the install without any further issues.
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Unable to install Veeam

Post by Vitaliy S. »

Thank you for sharing the workaround. I'm sure support team will be able to tell us why you had that issue. Glad that you're up and running now.
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