Surebackup gives odd time out error

[Mindflux]

I was testing my first surebackup virtual lab and even though everything was passing with Error Level 0 (good) I'd have to click "OK" on this dialog box every couple minutes:



I've got a ticket in to support, but you guys on here are really sharp. So I figured maybe you could help.

Application time out for each VM is 120 seconds (2 minutes) if that helps.

[Gostev]

We are only sharp for common/known issues, and this is not

[Mindflux]

Very well.




It's ticket # 542133 in case you want to watch this unfold.

[Alexey D.]

I've just consulted with QA and they refuse to meditate at single screenshot only, logs/beers needed.

[Gostev]

Beers are taken care of.

[Mindflux]

I've just consulted with QA and they refuse to meditate at single screenshot only, logs/beers needed.

I can provide logs once I hear from someone via email. Unless replying to my ticket ID will attach those logs to something in the ticketing system.

[Mindflux]

Logs sent.

[Gostev]

Yes, just reply with logs attached.

[Mindflux]

Yes, just reply with logs attached.

I feel safer already.

[Gostev]

According to the logs, the issue is environmental, and with SQL server Veeam Backup server is using. We can see constant connection drops/failures in our logs. This is what is causing the message above to appear. Guess this also explains why this was never reported before...