Freezing guest operating system
VSSControl: 0 Backup job failed.
Cannot create a shadow copy of the volumes containing writer's data.
Cannot prepare the [NTDS] data to a subsequent restore operation.
Cannot process NTDS data.
Cannot create a backup copy of the BCD.
From the error, it kooks like some Microsoft VSS framework issue to me. First troubleshooting step should be running the following 2 commands on the affected VM, and investigating output for any issues. If any issues are present, best would be to open support case with Microsoft. But before doing that, you may want to search for, and uninstally any 3rd party VSS writers and providers (these are usually installed with different backup/DR tools "agents").
Hello Matt, thanks for the update! Even though you have successfully backed up this VM, I would recommend checking Windows Event log to see what was the reason for the previous failure. Having done that, you might be able avoid the same errors in the future.
Just make sure you do not try and do this on your Veeam Backup server running jobs in Direct SAN Access or Virtual Appliance modes. Since automount is enabled by default in Windows, I am guessing you might be talking here about Veeam Backup server (as our setup program disables automount automatically to prevent Windows from corrupting VMFS datastores and backed up disks respectively by re-signaturing them). Thanks!
I got this exact same error on a Win2k8 R2 and it turned out the C: drive was running low on space so that's an additional thing to check. Once I increased the drive space the error went away.
I know this thread is a little old, but I wanted to add to it and say that automount was an issue for me as well on a 2008 R2 domain controller. Enabling it solved the issue. I am running 6.1 with update 1 installed.
22/11/2013 21:06:15 :: Failed to prepare guest for hot backup. Details: VSSControl: 0 Backup job failed.
Cannot create a shadow copy of the volumes containing writer's data.
Cannot prepare the [NTDS] data to a subsequent restore operation.
Cannot process NTDS data.
Cannot create a backup copy of the BCD.
i run the system state backup from within sbs2011 and it pass with success.
what else do i need to check to correct this error?
THX
Please, open a support case for further assistance. Even if I tell you where you can find those logs, your next post will obviously be "OK, so how do I make sense of them" and we don't do log research through the forum posts.
Failed to prepare guest for hot backup. Error: VSSControl: -2147217406 Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. Cannot prepare the [NTDS] data to a subsequent restore operation. Cannot process NTDS data. Cannot create a backup copy of the BCD. Cannot get [BcdStore] object. COM error: Code: 0x80041002
The problem has arisen since I moved the DC from ESX1 to ESX2. Do you have any idea?
Thank you for your help
