Recovery with USB and DISK fails

[Florian]

VEEam Endpoint Backup 1.5.0.036 on Windows 10 (all updates)
Used a Kingston 8 GB USB Stick + a normal Disk
Yes, i searched for that error, coulndt find somethink that would lead to succes
Support Ticket: 02123782, created today
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Hi guys,

would be awesome if anybody could help me with that issue. Coulndt find anythink helpful.
Thanks in advance.

cheers
Flo
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TRY1:
Using a iso file that was created without errors. Made a bootable usb media without errors. At startup i selected that media. I got to a green screen where i can
decide wether to Bare Metal Recovery, Windows Options and so on.
But no mouse or keyboard where available. So i coulndt do anythink.

TRY2:
Same as TRY1. But this time i used the mouse and keyboard directly pluged in at computer, no usb hub.
Same result as TRY1.

TRY3:
So i decided to creat a disk based on the iso file i made.
Same result as TRY1 and TRY2.

TRY4:

Code: Select all

10.04.2017 09:08:12          Mounting Recovery Environment image
10.04.2017 09:08:18          Copying Veeam Recovery Environment files
10.04.2017 09:08:41          Adding .NET Framework
10.04.2017 09:08:47          Adding wireless networking support files
10.04.2017 09:10:42          Adding system drivers
10.04.2017 09:10:49          Copying boot files
10.04.2017 09:11:28          Unmounting recovery image
10.04.2017 09:11:33 Error    Preparing USB disk Error: Failed to set disk layout, disk '\\.\PhysicalDrive4'.
                             Failed to set drive layout.
                             Win32 error:Die Anforderung wird nicht unterstützt.
                              Code: 50
                             Failed to set disk layout, disk '\\.\PhysicalDrive4'.
                             Failed to set drive layout.
                             Win32 error:Die Anforderung wird nicht unterstützt.
                              Code: 50
10.04.2017 09:11:33 Error    Failed to create recovery media: Failed to set disk layout, disk '\\.\PhysicalDrive4'.
                             Failed to set drive layout.
                             Win32 error:Die Anforderung wird nicht unterstützt.
                              Code: 50

TRY5:
After researches:
Disabling pagefile + hyberfile, using disk cleaner and defrag

Code: Select all

10.04.2017 09:32:15          Mounting Recovery Environment image
10.04.2017 09:32:24          Copying Veeam Recovery Environment files
10.04.2017 09:33:04          Adding .NET Framework
10.04.2017 09:33:16          Adding wireless networking support files
10.04.2017 09:35:09          Adding system drivers
10.04.2017 09:35:16          Copying boot files
10.04.2017 09:35:48          Unmounting recovery image
10.04.2017 09:35:53         Error    Preparing USB disk Error: Failed to set disk layout, disk '\\.\PhysicalDrive2'.
                                     Failed to set drive layout.
                                     Win32 error:Die Anforderung wird nicht unterstützt.
                                      Code: 50
                                     Failed to set disk layout, disk '\\.\PhysicalDrive2'.
                                     Failed to set drive layout.
                                     Win32 error:Die Anforderung wird nicht unterstützt.
                                      Code: 50
10.04.2017 09:35:53         Error    Failed to create recovery media: Failed to set disk layout, disk '\\.\PhysicalDrive2'.
                                    Failed to set drive layout.
                                     Win32 error:Die Anforderung wird nicht unterstützt.
                                      Code: 50

[Mike Resseler]

Hi Florian,

First: Welcome to the community.
I'm afraid I am a bit confused with your message. The 5 TRY that you have, is that information received from support? And what is exactly the problem? You boot from the created recovery media but it doesn't work? Or you are still in the progress of creating the recovery media?

[Florian]

Hi Florian,

First: Welcome to the community.

Hi Mike,
thank you.

I'm afraid I am a bit confused with your message. The 5 TRY that you have, is that information received from support?

No....that are the messages i recive after I tried to built a recovery medium or as I tried to recover a client

And what is exactly the problem?

I have a messed up client. So I decided to use a backup to fix it.

You boot from the created recovery media but it doesn't work?

Correct.

1. Program ask you, when you set up your backup, if you want to create a recovery medium

If I use that iso file to create a bootable disk or usb medium I am able to boot. But then, when it comes to the green screen, where I can choose whether to bare metal recover, use windows option, etc i am not able to go on cause i don't have a mouse or keyboard to go on (it's just missing). I tried to fix that by using different mouse's and keyboards, directly connected to pc or through usb hub. Without success.

2. Then I used the program "create recovery medium", after I read that it could be that drivers wasn't add correctly to that iso file I created first

There I have the problem that I can't create a recovery medium with a Kingston and a no name usb stick with the errors I already posted.

Or you are still in the progress of creating the recovery media?

Yes


Sorry for the missing informations....i hope now is everything clear and thanks for your reply

[Florian]

Try 1 + Try 2 + Try 3:
Try to recover a client using an existing backup iso file
Error: No mouse and keyboard available

Try 4 + Try 5:
Try to built a new recovering medium.
Error: Failed to create

[Dima P.]

Hi Florian,

Try to build a new bootable USB stick from scratch please.

1. Format USB stick to NTFS
2. Attach both USB devices directly to your computer
3. Run recovery media creation wizard
4. Make sure collect drivers option is checked
5. Choose USB stick as target device

Let us know how it goes. Thanks!

[Florian]

Hi,
i did it exactly as you wrote (like I already did it before), but it failed:

Code: Select all

12.04.2017 05:28:09          Mounting Recovery Environment image
12.04.2017 05:28:19          Copying Veeam Recovery Environment files
12.04.2017 05:29:00          Adding .NET Framework
12.04.2017 05:29:11          Adding wireless networking support files
12.04.2017 05:31:15          Adding system drivers
12.04.2017 05:31:22          Copying boot files
12.04.2017 05:32:03          Unmounting recovery image
12.04.2017 05:32:08 Error    Preparing USB disk Error: Failed to set disk layout, disk '\\.\PhysicalDrive2'.

                             Failed to set drive layout.

                             Win32 error:Die Anforderung wird nicht unterstützt.

                              Code: 50
                             Failed to set disk layout, disk '\\.\PhysicalDrive2'.

                             Failed to set drive layout.

                             Win32 error:Die Anforderung wird nicht unterstützt.

                              Code: 50
12.04.2017 05:32:08 Error    Failed to create recovery media: Failed to set disk layout, disk '\\.\PhysicalDrive2'.

                             Failed to set drive layout.

                             Win32 error:Die Anforderung wird nicht unterstützt.

                              Code: 50

[Mike Resseler]

Hmmm,

For the support off the keyboard and mouse. (So Try 1, 2 and 3). I assume there is somewhere a special driver with this computer which is not known on that specific recovery media. Is it a special keyboard? Could also be the motherboard or something. Difficult to figure out through the forum.

For try 4 and 5: I hope that support will be able to dig deeper and figure out where things are going wrong. They solved a few of those before.
Did you tried to use Rufus or similar solution on that USB disk before? Any change you can try it with a completely new one that has never been made bootable or so?

And last but not least, you can do the following to really clean the USB device and try again

Procedure (command prompt as administrator)

Code: Select all

Diskpart
List Disk
Select Disk=number #choose the disk that is your USB device
Clean #This will delete the partition table
Convert MBR
create partition primary 

I believe those commands should be enough to make that USB clean again so you can try the recovery media creation again

Let us know

[Florian]

Hmmm,

For the support off the keyboard and mouse. (So Try 1, 2 and 3). I assume there is somewhere a special driver with this computer which is not known on that specific recovery media. Is it a special keyboard? Could also be the motherboard or something. Difficult to figure out through the forum.

For try 4 and 5: I hope that support will be able to dig deeper and figure out where things are going wrong. They solved a few of those before.
Did you tried to use Rufus or similar solution on that USB disk before? Any change you can try it with a completely new one that has never been made bootable or so?

I allready used Rufus before, without success....but anyways...just look down

And last but not least, you can do the following to really clean the USB device and try again

Procedure (command prompt as administrator)

Code: Select all

Diskpart
List Disk
Select Disk=number #choose the disk that is your USB device
Clean #This will delete the partition table
Convert MBR
create partition primary 

I believe those commands should be enough to make that USB clean again so you can try the recovery media creation again

Let us know

That solved my problem

Wow...thanks! Now i just need to be in the office to verify if I can use the keyboard and mouse while I recover....i will inform you.

THANKS AGAIN!!

Code: Select all

12.04.2017 08:46:02          Mounting Recovery Environment image
12.04.2017 08:46:10          Copying Veeam Recovery Environment files
12.04.2017 08:46:48          Adding .NET Framework
12.04.2017 08:46:54          Adding wireless networking support files
12.04.2017 08:48:56          Adding system drivers
12.04.2017 08:49:03          Copying boot files
12.04.2017 08:49:44          Unmounting recovery image
12.04.2017 08:50:02          Preparing USB disk
12.04.2017 08:51:19          Copying data to USB disk
12.04.2017 08:51:19          Recovery media has been created

[Florian]

I try to understand why the previous tries failed. I can imagen that it happens with 1 usb stick...but 2 from different manufacturer's ...... ?!?

[Mike Resseler]

Florian,

I have seen in many cases that those USB disks add their own software on it (could be a quick backup type of software or something) which makes it impossible to use our solution (or any other that can make a device bootable such as the Microsoft one) to succeed. That software is in many cases well hidden and the partition table is changed causing that error. (But a good clean )

Thanks for confirming and please keep us informed on the result of the keyboard / mouse problem

[Florian]

Why didn't I found a thread with a similar problem/solution ?

[Florian]

so....iam in the office now.....tried to restore my computer.....and it didnt worked
no mouse, no keyboard



so thats basicly the same issue as the one i recived after the first setup of veeam, where i was asked if i want to create a backup medium.
But i guess thats a different topic so i will open a new thread

Can i use the support ticket i allready used here or do i need to create a new one?

[Mike Resseler]

Did you create the recovery media on that PC?

[Florian]

Yes

[Mike Resseler]

In that case, I think using the same ticket is the way to go and update that one with the latest information. Hopefully our engineers can see why those drivers are not loaded and you don't have keyboard/ mouse support

[Florian]

Check
and thank you