Problem: Superloader 3 with 16 slots

[ShaunLu]

Hi,

I have a SuperLoader 3 with two magazines (16 slots) on Windows 2008 R2. I have tried all versions of drivers I can find on Quantum but Veeam (9.5 U2) still sees 8 slots only.

Has anyone been able to get the 2nd magazine recognized by Veeam? Can you let me know which driver you used?

Thanks,

[veremin]

If you open Superloader UI -> Configuration menu -> Magazines, what option will be selected there? Left, Right or Both?

[ShaunLu]

Thanks !! That solved the problem. It was on Left. Select Both, reinitialize and now I have 16.

[veremin]

Because some software tends to charge end users, based on number of slots/magazines a tape device has, by default only one magazine is enabled in the Superloader settings, and you need to activate two magazines manually.

Good to know that you fixed the problem.