Cannot find shadow copy of volume System-reserviert

[markus.m]

I keep getting this error message even after having completely recreated my backup drive. I cant back up anymore

Code: Select all

09.08.2017 23:15:52 :: Calculating digests Error: Cannot find shadow copy of volume System-reserviert (E:) 
09.08.2017 23:15:57 :: Error: Cannot find shadow copy of volume System-reserviert (E:) 

I dont know what to do.

[Dima P.]

Hello and welcome to the community markus.m,

Please clarify what backup solution you are referring to? Veeam Agent for Windows or Veeam Backup&Replication? Any chance you have a support case ID? Thanks in advance.

[markus.m]

The Version i am using is: Veeam for Microsoft Windows 2.0.0.700 - Free Edition

I have no support case yet. How do I get one?

[widmerkarl]

Hi Markus

With Veeam Agent FREE Edition you have the possibility to have email support with Veeam, when you click on "Support" in your agent.

Please have a look at the Veeam Knowledgebase:
https://www.veeam.com/kb2275

Solution

Reset the database information so that it recognizes the new disk ID from Windows.

To do so without clearing up the database, set the backup job to run a file level backup, adding files that are on an active volume. Run the backup job immediately afterwards. If the job runs successfully, this should mean that the disk ID information has been re-added to the database. It should be safe to change the backup configuration to a volume level backup.

Feel free to keep us updated!

[veremin]

Veeam for Microsoft Windows 2.0.0.700 - Free Edition

The support for this product version is no longer provided. Any particular reasons to leverage such an obsolete product build?

[mma]

The support for this product version is no longer provided. Any particular reasons to leverage such an obsolete product build?

Hi

Is it just me or isn't 2.0.0.700 the last build?
https://www.veeam.com/de/windows-backup-download.html

[Edit]
Guess the requestis for Veeam AGENT for Windows, not Veeam Backup 2.0.
[/edit]

[markus.m]

yes, it is for Veeam AGENT for Windows

Is this product useful? It would not update to a newer version.

[markus.m]

I did this and it did not work for me:

Reset the database information so that it recognizes the new disk ID from Windows.

To do so without clearing up the database, set the backup job to run a file level backup, adding files that are on an active volume. Run the backup job immediately afterwards. If the job runs successfully, this should mean that the disk ID information has been re-added to the database. It should be safe to change the backup configuration to a volume level backup.

[Dima P.]

Hi folks,

Yes, Veeam Agent for Windows is supported and no, it's not retired (latest version of the product). If the issue is not resolved and you still have that error, please open a case (it’s free) via Control Panel > Support > Technical Support. It may require email address registration, so make sure confirmation email was not moved to Junk folder.