Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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AlexLeadingEdge
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Timeout To Start Agent

Post by AlexLeadingEdge »

Ticket # 02334163

Hi guys,

Getting this error:

5/10/2017 12:51:22 a.m. :: Error: Timeout to start agent

I've tried restarting the Veeam Agent for Microsoft Windows service, no change. Any ideas? Other than uninstalling and reinstalling, or rebuilding the database, I'm not sure what else I can do to fix this.
Dima P.
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Re: Timeout To Start Agent

Post by Dima P. »

Hi Alex,

Might be related to VSS snapshot, but support team should figure this out (they have all the needed logs). Let me know if you need any assistance with your case and, as usual, do not forget to share the investigation results.
wlenaerts
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Re: Timeout To Start Agent

Post by wlenaerts »

We are running into the same issue. Actually we have 2 cases.
In one case it consistently fails by the timeout. It makes no difference if we send data to a Veeam repository or to a local target.
Rebooting, Reinstalling, Repairing all did not help.

From time to time one of these cases it seems to run fine twice in a row... only to fail the next time the schedule triggers.
Where you able to get any results from a support case?
Dima P.
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Re: Timeout To Start Agent

Post by Dima P. »

Hi Wouter,

Do you have a support case ID to share? Thanks!
wlenaerts
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Re: Timeout To Start Agent

Post by wlenaerts »

Yes I opened case 02339672.
Hope this helps!
AlexLeadingEdge
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Re: Timeout To Start Agent

Post by AlexLeadingEdge » 1 person likes this post

It turns out that a miss-match between the existing drive letters and the one existing in the database. Rebuilding the database a second time seems to have fixed this.
Dima P.
Product Manager
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Re: Timeout To Start Agent

Post by Dima P. »

Hi Alex,

Thanks for sharing the update!
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