vbar11 and vagent stop working after windows update

[asdffdsa6131]

hello and thanks,

Case #04692219

laptop is using win.20h2, with vbar11 and vagent5, was working great
then just now there was a windows update.
--- KB5000802
--- KB2267602
--- KB4589212
--- KB890830

after the reboot, vagent states that "service suddenly stop working"
in event log, under veeam agent, there is nothing about that.
in the event log, under application log, there is this:
i reboot three times, so far, no change.

----------------------------------------

Code: Select all

Description:
Service cannot be started. Microsoft.SqlServer.Management.Smo.FailedOperationException: ExecuteNonQuery failed for Database 'master'.  ---> Microsoft.SqlServer.Management.Common.ExecutionFailureException: An exception occurred while executing a Transact-SQL statement or batch. ---> System.Data.SqlClient.SqlException: An error occurred while processing the log for database 'VeeamBackup'.  If possible, restore from backup. If a backup is not available, it might be necessary to rebuild the log.
Could not open new database 'VeeamBackup'. CREATE DATABASE is aborted.
   at Microsoft.SqlServer.Management.Common.ConnectionManager.ExecuteTSql(ExecuteTSqlAction action, Object execObject, DataSet fillDataSet, Boolean catchException)
   at Microsoft.SqlServer.Management.Common.ServerConnection.ExecuteNonQuery(String sqlCommand, ExecutionTypes executionType, Boolean retry)
   --- End of inner exception stack trace ---
   at Microsoft.SqlServer.Management.Common.ServerConnection.ExecuteNonQuery(String sqlCommand, ExecutionTypes executionType...

--------------------------------

[HannesK]

Hello,
please remember that the forum is run by product management and not by support. It makes no sense to open a case and write on the forums, too. It doesn't make case handling faster

Please continue with support.

Best regards,
Hannes

[asdffdsa6131]

ok. thanks for letting me know

[asdffdsa6131]

i spent over a week working with a level 1 tech, sent three sets of logs.
but was not able to resolve the problem.
no complaints as i am a community user.

in the end, i got vagent working again.
1. set 'log on as' from local system account to local administrator
2. start service
3. stop service
4. set 'log on as' back to local system account.
5. start service
6. be happy

hope this might help other users.

[Dima P.]

Thanks for sharing! Mind me asking if the account was changed manually during troubleshooting? Cheers!

[asdffdsa6131]

hi,
sorry, what account, not sure what you mean?

[asdffdsa6131]

about the account,
veeam agent stopped working, i contacted tech support, worked with support for a week, still not working.
during that time, i did not change the account of the service.
after that week, i started to try to figure it out for myself.
thanks

[Dima P.]

asdffdsa6131,

Yup, I was referring to the service account - it's required to run in under local system. Thanks for the heads up!