License managed by administrator

[peeky1323]

Hi,

I had a trial of the Agent workstation, and it's expired and I want to just use the free version. When I go "about" I see "License and edition are managed by adminisrator". This is a stand alone install not connected to a VBR Server. My user profile is not an admin but I run the appp as admin. I have also logged into the laptop as admin and it;s the same. I uninstalled removing the program files and program data directories. Any ideas? Is there a reg key I can trash to reset it?

Thanks,

Matt

[Dima P.]

Hi Matt,

Are you using VAW in conjunction with Veeam B&R? Was trial license installed in Veeam B&R? Thanks.

[peeky1323]

it may have been originally for testing but the B&R server is gone. It was a while ago and I can't remember if it was or not. Either way the B&R is no longer around.

I found some registry keys left over after uninstall but I cannot remove them. The error I get is:

ManagedMode cannot be opened, an error is preventing this key from being opened.

[Dima P.]

Matt,

Go to Agent backup job properties and change target to the local repository or shared folder. That should break the link between VBR server (even if it’s no longer active) and agent.

[peeky1323]

it's set to backup to local USB disk and always has. The license screen says I have the Workstation version which is what I trialled.

[Dima P.]

Matt,

If you go to 'About' page is it possible to click the link manage license and edition or this link is greyed out? Thanks.

[peeky1323]

In the About screen I have:

Version:
Veeam Agent for Microsoft Windows 2.0.0.700 - Workstation Edition
License and edition are managed by Administrator (this line is greyed out)

[Dima P.]

Matt,

Last guess - have you tried VAC (Veeam Availability Console Beta) together with this agent?

[peeky1323]

Hi,

I think I did install the VAC agent on my laptop to troubleshoot the VAC server install some time ago. The agent is no longer on it.

Thanks,

Matt

[Dima P.]

Matt,

Thanks. Honestly, I am out of ideas. Please check with our support team (it should be possible to open a case via Control Panel > Support > Technical Support). Share the case ID please.

[jticyber]

Well, looks like I'm almost 4 years too late, but I just had the same problem and found a solution which seemed to work for me...

The registry key 'Computer\HKEY_CLASSES_ROOT\Installer\Products\0B7082902B72E15448EE182051D314AC' has a value called 'Assignment' and it was set to '1'.

I changed it to '0', restarted the agent, and the agent no longer reports that it's managed by my server and administrator. The 'About' page now looks normal as expected after a fresh install - it says 'Free Edition' and has the link to update the license.

Leaving this here in case it's helpful to someone else!