Off topic - Feedback emails after cases closed

[talltim]

I have had a couple of support cases fixed by agents recently, but not had the follow up email asking for me to give feedback. Is this functionality working?
I would like to give some good feedback for both agents as they did really good job!

[Gostev]

Yes, normally they are sent automatically for each case. Do you use the same email with Veeam Support as your forum registration email? I can ask to check if those emails were sent out to this email successfully or if there was some technical issue.

[talltim]

Yes it is the same email

[Gostev]

@talltim it appears that for the last two support cases, you have used an alternate southyorkshire-based email address instead of your forum registration one. Could this be the culprit?

[talltim]

I've had a look at the cases and although I log into the support portal with the same one as the forum, if I reply by email it comes from the southyorkshire one as that is now my default email. Both addresses belong to the same mailbox so I should receive emails sent to either, but we have changed company name since registering with Veeam.
Looking at my closed cases I see there is a Provide Feedback link so I will use that.