help to connect veeam backup & replication for aws

[jameshuz]

Hello everyone, my ID is: 7287077

I've reviewed the possibility of connecting Veeam Backup & Replication with AWS, but I haven't been able to find the proper configuration to accomplish this. I managed to perform the rescan successfully, but when I attempt to execute the backup, I encounter the following error. Could you please assist me with this issue?

Thank you so much for your help.

AWS Linux OS Details:

Platform: Amazon Linux (inferred)

Platform Details: Linux/UNIX

I have configured the security group to allow the following ports

TCP: 80, 22, 10005, 10006, 6160, 6162, 11731

UDP: 10006, 6160, 11731

The rescan operation is successful, and I confirmed that the Veeam agent is installed on the instance. However, when I try to initiate the backup, I receive the following error:

Failed to execute agent management command startBackup.

Failed to connect to the endpoint [192.168.XXX.XXX:10006]. Connection timed out

Failed to connect: WIN-ICHOBS95U41:10006; [192.168.XXX.XXX:10006]

Failed to establish connection to Veeam server.

Note: I've noticed that when I check the open ports on the instance, it doesn't seem to be listening on any of them. What could be the issue?

[david.domask]

Hi James, welcome to the forums, and thank you for including the case number.

The message looks like some internal communication issue, potentially firewall or AV locally on what I'm guessing is the Veeam Backup and Replication server. We won't be able to do troubleshooting over the forums, but I would check with the firewall completed disabled temporarily just to isolate the issue (you can re-enable and check ports later).

If that won't go, will ask you to please open a Support Case once more and allow Veeam Support to review the issue. I can see the previous case was opened with Community Edition, which is on a best-effort basis. Please install a valid license with an active Support Maintenance contract and you will be able to get paid support. If you are evaluating Veeam for use, you will have an Evaluation License in your https://my.veeam.com Support Portal, and you can use that as well.