[V13] Top Issues Tracker

[Gostev]

Last updated: October 6th (1 month in)

9000 unique users downloaded
4000 deployed appliances seen by our license server
2500 appliances are streaming extended telemetry (new to V13)
18 JeOS security updates published

The following is the list of top V13 software appliance issues resulting in significant number of questions, support cases or just critical enough to be aware of.

#1: Unable to establish connection to Windows machines and SMB shares.
Scope: All functionality.
Symptoms: Error messages may vary depending on functionality but usually refer to Windows credentials and includes some of the following: "Cannot find KDC for requested realm", "NT_STATUS_NO_SUCH_DOMAIN".
Cause: Kerberos authentication is not properly configured or not available at all.
Status: This is by design, software appliance does not support NTLM authentication because it's insecure and has been deprecated by Microsoft. For environments without Kerberos, install the Veeam Deployment Kit on the Windows system to enable certificate-based authentication.

#2: Incorrect TOTP codes for MFA
Scope: MFA configuration for host administrator and security officer accounts in TUI.
Symptoms: Setting up MFA using the QR code always works while using the secret key provided for manual entry does not always work.
Cause: Clicking "Show QR Code" button generates a new secret key, rendering the currently displayed one no longer valid for usage.
Status: The issue will be fixed in version 13.0.1

#3: Misbehaving DNS and network configuration settings
Scope: Managing software appliance network settings using the Host Management web UI and in the TUI.
Symptoms: DNS and network settings appear not to apply correctly, settings values remain empty.
Cause: Bug: DNS settings cannot be saved with the Host Management web UI when using a static IP address. By design: using advanced network settings in the TUI instead always works, however some changed settings will not apply until the host is rebooted which may leave a false impression of an issue.
Status: The issue with static IP addresses will be fixed in version 13.0.1