XCP-ng Not Showing as Virtualization Source After Restore

[Virtualtek]

Hi everyone,

I’m currently testing Veeam Backup & Replication 13.3.2 Beta 2, which includes the new plugin for XCP-ng. I’m running the beta on a physical Windows Server.

Here’s the situation:
1. I had an existing Veeam installation on this server.
2. I uninstalled it completely, then installed the 13.3.2 Beta 2 version.
3. The installation went fine, the license was accepted, everything looked normal.
4. However, when I tried to add XCP-ng as a virtualization source, it was not available in the list.
5. I tried troubleshooting but couldn’t find anything obvious.

To rule out any leftovers from the previous installation, I:
6. Reformatted the entire physical server.
7. Performed a clean installation of Windows Server (fresh OS).
8. Installed Veeam 13.3.2 Beta 2 again — clean environment.
9. At this point, before restoring anything, the option to add XCP-ng as a virtualization source was visible.

But then:
10. I restored my Veeam configuration backup.
11. The restore went smoothly.
12. After the restore, XCP-ng disappeared again from the list of available virtualization sources when trying to add a new one.

So now I’m stuck:
• Fresh install = XCP-ng option appears.
• After restoring configuration = option disappears.
• I’m out of ideas.

Has anyone seen this behavior, or is there anything I might be missing? Any help would be greatly appreciated.

Thanks!

[Kochkin]

Thank you for the feedback.

Configuration restore does not restart Veeam Xen Service (you can restart it manually and reopen UI -- xen plugin buttons should be visible in UI). We will add a standard service restart on configuration restore

[Virtualtek]

Thanks for the reply.

Service was already started but I restarted it.

Anyway still nothing in the list

https://iili.io/fJmrjI4.md.png

[Kochkin]

Even after UI reopen? Interesting, we will double-check. Thanks!

[Virtualtek]

Just rebooted and same issue

Is there a workaround ?

The backup is important for the customer

[Kochkin]

QA will take a look, well see what can we do. In the meantime, is it possible to share logs? Ideally the whole folder C:\ProgramData\Veeam\Backup

[Kochkin]

QA tests show that Veeam Xen service restart + UI console reopen helps in this case. Could be that you have smth specific in your configuration, so logs would really help

[Virtualtek]

I just sent you the logs by PM.

Please check and say me if this is ok.