AAP failing on most VMs since v13 upgrade

[jc711]

Good morning,

It appears this updated hotfix has fixed the applicaiton crashes observed with the job manager process and no further timeout issues have been observed for guest processing on jobs.

@vssoftware unfortunately I don't think there is a way to just get it as Veeam support needs to provide it. It took multiple escalations and pointing to this forum for us to get the initial hotfix. I would suggest bringing it up with them again as they will validate if the errors seen fit the issue.

Thanks,
Jesse

[Mildur]

Hi @vssoftware,

Jesse is correct. You need to contact our customer support team — they will need to confirm whether the hotfix is applicable to your situation before providing it.

Best regards,
Fabian