Upgrade Problem Veeam One 12 to 13

[Klarmann]

Hi,

I have a strange update problem.
On the VeeamOne server (12.3) with an external MS SQL DB on a different server - I am not able to update to VeeamOne 13.0.1.

In the upgrade dialog I select an external Postgres 17.8 server (on Ubuntu) and the rest of the settings are plain standard

Upgrade starts and runs for some time. Then STEP2, I get an error "Failed to install extension modules"
After acknowledgeing installation continues until last step. Shows ab with result partial succeded
No Postgres DB was created on the Postgres Server and the updated version is not really working

I've opend a support case, but besides "disable any AV product" there was nothing helpfull as answer

Did someone here had also such a problem?

BR
Robert

[RomanK]

Hello Robert,

Could you please share the case # with us. To get into details we need to investigate the diagnostic information and the support case is the best place to do that.

Thank you

[Klarmann]

Hello Roman,

sure: #08019361

The first answer was not really helpfull: "Deactivate your AV solution" - We did an upgrade in our testing Environment - with activated Defender .. no problem at all.

BR
Robert

[RomanK]

Hello Robert,

Thank you for the case number. I’ll take a closer look together with the support engineers.
I’ve also pinged support management, just in case.

Thanks

[Klarmann]

Hi Roman,

we'll try to upgrade again in the afternoon, after all reports were sent out.
I'll keep you updated

BR
Robert

[Klarmann]

Update after our Problems were solved with the support

The update always got the error that the extensions were not installed but continued. We got a private hotfix and manually imported the extensions files from the install ISO (copied the *.pkg files to the Veeam Reporter directory). After restarting the service the files were imported.
Then we noticed that the dashboards were empty, and it took ages to collect the data from the backup infrastructure, and it finally always failed ...
Our database was analyzed by Veeam support (we ended with the expert level) ... Eugene sent me a short SQL script (only 6 lines) ... After nearly 18 hours the script finally finished.
And ... our problem was fixed. Data collection works again, reports are available, and the dashboards show information again.

Thank you, folks ... this saved us a lot of work (almost 12 years of customization of business views, alarms and custom reports).

BR
Robert

[jorgedlcruz]

Hello Robert,
Thank you very much, that it is indeed good news.

Please keep us updated if something new appears, and we are always keen to hear your feedback about v13.