V13 - VSA crashes and dies at small tasks

[EviLin]

Hello,

Just created this case: # 08028083

We have an newly created environment (small for now, only around 10 vmware vms to backup), it based on the Veeam software appliance.
But we face the issue that after some small tasks, like opening FLR browser window, the veeam part of the VSA stalls and completly dies, both the webgui and veeam remote console gets unresponsive, and only way to fix it is to reboot the VSA vm/appliance.

When it dies the svc.veeambackup.log is filled with:
Npgsql.NpgsqlException.... Failed to connect to /run/postgresql/.s.PGSQL.5432

Anybody tried the same and maybe got a solution? Waiting for support to come back.

The VSA server it self runs as it should, the veeam host management works fine and super reponsive.

[vnikiforov]

Hello,

Given the behavior and the PostgreSQL socket errors, this requires proper log analysis and cannot be meaningfully troubleshot over the forums. It doesn't seem something known at the first glance. Since you already opened the support case, please continue with Support Team - they have all the means needed to address that issue.

[lettiv89]

Has there been any updates?
I`m facing a similar experience with the VSA Appliance(`s).
Unfortunately i don`t have a case number since "my" environments are temporary Labs, that get decomissioned at the end of the Training .

BR lettiV

[vnikiforov]

Hello, Alexey,

Unfortunately, the issues seem technical; we cannot help with technical issues on this forum. You will need to follow the standard process for opening a support case and providing the log files. To resolve the technical issues, Veeam support requires relevant logs from your end. As I mentioned already, that's not some known issue from the description alone.

[pierre-benoit.gerber]

Hello,
Same issue with FLR for NAS restore.
Have you received a response from support?

[NightBird]

Hi,

Same issue here with guest OS FLR (Linux or Windows) the VSA dies !!!