Get-VBRBackup broken in 9.5U1?

Eluminare · Post by **Eluminare** » Mar 15, 2017 1:26 pm this post

Case: #02100081

Hello @all

After updating from Veeam B&R 9.0 to 9.5U1 it seems that the Powershell CMDLet Get-VBRBackup is not working anymore.

Error-Message: Get-VBRBackup : Unable to substract path I:|Backups from H:|Backups|XXX - Backup VMware DC01. Roots are different.

Does anyone has this problem too?

Post by **veremin** » Mar 15, 2017 5:45 pm this post

Personally I haven't seen this issue before. Also, the problem does not look to be PowerShell specific. I think it can be reproduced with simple SQL query (similar to what the said cmdlet does).

So, ask support engineer not to close ticket immediately due to our general support policy, according to which no assistance is provided with scripting.

Thanks.

Eluminare · Post by **Eluminare** » Mar 16, 2017 4:34 pm this post

Seems to be a database issue due to the upgrade. I got the same error when I tried to collect support information in Veeam Console.
The support agent wrote, that this could be a known bug in V9.5.

Post by **veremin** » Mar 17, 2017 5:06 pm this post

Exactly what I thought. Good to know that support engineer is aware of the problem. Thanks.

Post by **sca** » Apr 03, 2017 12:09 pm this post

Is there any update on this bug?
I have the same issue in 9.5u1

Post by **nielsengelen** » Apr 03, 2017 8:33 pm this post

Please contact support if you run into the issue (you can use the case 02100081 as reference) and they can help you normally.

Post by **veremin** » Apr 04, 2017 10:48 am this post

Is there any update on this bug?

Under certain circumstances product db might get messed up, and certain modifications (done typically by support engineer) are needed. Thanks.

Post by **reaperhammer** » Dec 09, 2018 8:02 pm this post

We are running 9.5 update 2 (9.5.0.1038) and just encountered this isssue.
We are using backup to rotated hard drive repository.
I tried a few things like moving the vbk and vbm file around and changing the drive letter on the USB drive and changing the repository type to a non rotated drive but still unable to import or open backup file for guest file restore.
Has this issue been fixed in any recent update? Should I log a support case before upgrade or can I upgrade first then if the issue remains log a case?

Post by **veremin** » Dec 10, 2018 9:05 am this post

Yes, it is certainly worth opening a ticket with our support and letting them investigate it directly. Thanks!

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