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lgs
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Start-VBRWindowsFileRestore failing

Post by lgs » Feb 05, 2019 10:13 am

Case # 03356675

Start-VBRWindowsFileRestore fails intermittently with error:

Code: Select all

Unexpected thumbprint. Excepted '[thumbprint]'
Failed to connect to [IP address]: Failed to interact with backup server: Unexpected thumbprint. Excepted 
'[thumbprint]'
I raised it with support and they've said this is a bug related to certificate re-generation and will be fixed in a future release. When I asked if there is an ETA on this they directed me to these forums as they apparently are not "allowed" to share this information themselves.

Can somebody answer?

veremin
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Re: Start-VBRWindowsFileRestore failing

Post by veremin » Feb 05, 2019 11:06 am

I'm wondering whether you've generated a new certificate and restarted veeam services. Thanks!

lgs
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Re: Start-VBRWindowsFileRestore failing

Post by lgs » Feb 05, 2019 1:49 pm

Hi Vladimir,

I haven't touched the certificates as they are showing as valid in the GUI, but at one point or another they have been updated because of another recent bug from Christma that was patched. We have restarted the Veeam services and the Powershell command generally starts working again, but then stops working again at an indetermined time later on.

Thanks

veremin
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Re: Start-VBRWindowsFileRestore failing

Post by veremin » Feb 06, 2019 6:07 pm

What happens if you execute Windows FLR via GUI? Just want to isolate the problem to either backup server in general or PS in particular. Thanks!

lgs
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Re: Start-VBRWindowsFileRestore failing

Post by lgs » Feb 08, 2019 9:20 am

The only times I've ever done it, it has been successful. But in the ticket number I referenced the person told me it also affects restores within the GUI. They seemed to be quite confident it's a known bug but wouldn't or couldn't tell me when it would be patched.

veremin
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Re: Start-VBRWindowsFileRestore failing

Post by veremin » Feb 08, 2019 3:40 pm

The similar issue has been reported already, thus, my question regarding GUI.

Anyway, if you're not satisfied with the level of support provided, you can always escalate the case by clicking "Talk to manager" button.

Thanks!

lgs
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Re: Start-VBRWindowsFileRestore failing

Post by lgs » Feb 11, 2019 12:18 pm

I don't have a problem with the level of support, the only reason I'm asking here is because they told me to. Now you're telling me to go back to the case, perhaps this process could be clarified internally somewhat :P

I simply would like to know if this is officially classed as a bug and if a fix is being worked on. Do you know?

veremin
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Re: Start-VBRWindowsFileRestore failing

Post by veremin » Feb 11, 2019 1:20 pm

If the issue persists after service restart, then, yes, you should keep working with the support team, until the resolution is found. Thanks!

veremin
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Re: Start-VBRWindowsFileRestore failing

Post by veremin » Feb 11, 2019 1:20 pm

If the issue persists after service restart, then, yes, you should keep working with the support team, until the resolution is found. Thanks!

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