Management reporting and documentation
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Mariusz
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Cannot log on Veeam One Reporter

Post by Mariusz » Apr 16, 2015 11:04 am

Hello

I've changed password on server and right now I cannot use "Veeam ONE Reporter", however I can use "Veeam ONE Business view".
Can anyone tell me what should I do?
Thank you in advance.

Sorry about attached logs.
I've changed password for local administrator account.

Vitaliy S.
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Re: Cannot log on Veeam One Reporter

Post by Vitaliy S. » Apr 16, 2015 11:07 am

Hello,

Please avoid posting log snippets as it is described in our forum rules when you click New Topic. As the issue you have with the login form, then can you please tell me what password did you change, for Veeam ONE service or just regular user?

Thank you!

Mariusz
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Re: Cannot log on Veeam One Reporter

Post by Mariusz » Apr 16, 2015 11:20 am

Hello again

My Veeam One Services starting with local administrator credentials. I've updated password in services.msc only.
Right now I have error in file " C:\Program Files\Veeam\Veeam ONE\Veeam ONE Reporter Web\Configs\Identity.config" - DataProtectionConfigurationProvider.
Windows couldn't create token from the credentials specified in this file.

Vitaliy S.
Product Manager
Posts: 23230
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Re: Cannot log on Veeam One Reporter

Post by Vitaliy S. » Apr 16, 2015 11:45 am

Please open Veeam ONE settings (Default path is : "c:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe") and change web identity and service settings via this tool. Thanks!

Mariusz
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Re: Cannot log on Veeam One Reporter

Post by Mariusz » Apr 17, 2015 6:51 am 1 person likes this post

Thank you for your help. It works perfectly now.
Have a nice day.

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