Management reporting and documentation
Post Reply
marieelieg
Expert
Posts: 122
Liked: 6 times
Joined: Oct 20, 2016 7:15 am
Contact:

Custom reports gone after upgrade

Post by marieelieg » Nov 10, 2017 8:34 am

Hello everyone,

I just upgraded VAS from v9 to v9.5 U2. Now in v9 I have already created a few custom reports in Veeam ONE Reporter, however, after the upgrade I found that those custom reports are gone. I just want to know if this behavior is normal. Is this suppose to happen?

Thank you all in advance.
Have a great weekend!

Shestakov
Veeam Software
Posts: 6974
Liked: 711 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Custom reports gone after upgrade

Post by Shestakov » Nov 10, 2017 11:38 am

Hello,
Are they gone or just changed?
Upgrade should not affect any reports. Sometimes due to changes in Veeam Backup and Replication or ONE some reports change, but they should not disappear.
What kind of reports did you have?
Thanks!

marieelieg
Expert
Posts: 122
Liked: 6 times
Joined: Oct 20, 2016 7:15 am
Contact:

Re: Custom reports gone after upgrade

Post by marieelieg » Nov 10, 2017 11:43 am

Hi Shestakov,

Yes they disappeared. What do you mean "what kind of reports"? I created 4 custom reports in addition to the out of the box ones. I had to recreate those 4 after the upgrade.

Thanks in advance! :D

Shestakov
Veeam Software
Posts: 6974
Liked: 711 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Custom reports gone after upgrade

Post by Shestakov » Nov 10, 2017 12:22 pm

Thanks for the reply.
There are 8 Custom reports, so I`m curious which of them you had problems with.
Anyway, I would suggest to contact support team to investigate this. Reports should not disappear after updates.

Vitaliy S.
Product Manager
Posts: 22991
Liked: 1556 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Custom reports gone after upgrade

Post by Vitaliy S. » Nov 12, 2017 12:06 am

I think OP means that he saved report from templates and they disappeared (not custom report templates), which looks like an issue.

BTW, there is no Update 2 for Veeam ONE, so can you please clarify what exactly you did? Was it the upgrade to Update 1 by any chance?

marieelieg
Expert
Posts: 122
Liked: 6 times
Joined: Oct 20, 2016 7:15 am
Contact:

Re: Custom reports gone after upgrade

Post by marieelieg » Nov 16, 2017 11:52 am

Hello dears, I apologize for the late reply.

Yes sorry for the confusion. What I meant was VBR v9.5 U2 and Veeam ONE v9.5 U1.

I will open a case if needed but for now the custom report templates were just re-created (there were only 4). The reports themsleves (.pdf) were not deleted.

Thank you very much :D

Shestakov
Veeam Software
Posts: 6974
Liked: 711 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Custom reports gone after upgrade

Post by Shestakov » Nov 16, 2017 12:07 pm

thanks for the reply.
Anyway reports have to remain after upgrade, so please investigate the issue with Veeam support.

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest