Failed to find management node

[andre.simard]

Hi,

Case #04306813

I have installed VONE and i got an error in VeeamOne reporter on the source vcenter. The collection task fail with the following error:

[error]: Failed to find management node 'MYVCENTER'.
[info]: MYVCENTER: Data collection completed
[info]: MYVCENTER: Data collection completed for all objects.
[error]: Collection has failed. Performing rollback to the previous session state...
[info]: Rollback to the previous session state has been completed.
[warning]: Collection task 'MYVCENTER' has finished with Failed.

Does anyone have an idea on what this error means and how to fix it?

Thank you

[Andreas Neufert]

Can you please doulbe check this:
https://helpcenter.veeam.com/docs/one/d ... ml?ver=100

or try with the vcenter admin account ?

[andre.simard]

Hi Andreas,

I have already try with the vcenter admin account and also with a domain account that has administrator role in vcenter,

FYI i have tried with vcenter shortname, FQDN and IP and i got the same issue everytime
VeeamONe monitor is working fine
VeeamOne Reporter look to be able to gather all the data but failed when gathering the TAGS informations

DNS foward/reverse resolution has been test and working fine on both side vcenter and VeeamOne servers

here is more logs:

Code: Select all

2020-07-30 16:53:49.6229 INFO 4812 5 [TagsRetriever] Get categories.
2020-07-30 16:53:49.6229 INFO 4812 5 Retrieving VPX options...
2020-07-30 16:53:49.6999 INFO 4812 5 vcsTagsManager. SSO Connect to https://myvcenter.domain.local:443/lookupservice/sdk
2020-07-30 16:53:49.6999 INFO 4812 5 Using Platform Service Controller: myvcenter.domain.local
2020-07-30 16:53:49.7949 INFO 4812 5 vcsTagsManager. Call GetManagementNodeId
2020-07-30 16:53:49.8159 INFO 4812 5 Management node 'myvcenter.domain.local' not found. Trying to find with DNS resolve. HostName: 'myvcenter.domain.local' Aliases: {myvcenter.domain.local} IpAddresses: {10.10.7.102}
2020-07-30 16:53:49.8159 INFO 4812 5 Could not find management node 'myvcenter.domain.local'
com.vmware.cis.cm.GroupInternalId: com.vmware.vim.vcenter
com.vmware.cis.cm.ControlScript: service-control-default-vmon
com.vmware.vim.vcenter.instanceName: MYVCENTER.domain.local.domain.local
com.vmware.cis.cm.HostId: d2d7f4ef-56bc-406b-881a-1fcfb2d5cddc

Thank you

[Vitaliy S.]

To all future readers: the solution was to install PowerCLI and switch data collection engine to using these tools via setting the "TagsCollectingMethod65" registry key to 1 (DWORD).