Management reporting and documentation
Post Reply
withanh
Expert
Posts: 262
Liked: never
Joined: Jul 21, 2009 3:19 pm
Full Name: Darhl
Location: Pacific Northwest
Contact:

Issue installing Veeam Reporter

Post by withanh » Nov 12, 2010 6:55 pm

When I try to install Veeam Reporter it tells me "Computer must be rebooted to process pending update tasks. Setup will restart automatically after reboot." I have rebooted numerous times and keep getting this error. Also, the setup does not restart automatically after reboot.

I emailed support (case ID#541720) and they suggested to check some registry keys, two of them do not exist and one does and has a value in it, I blank out the key but the installer will not run.

Any ideas on what else to check?

Thanks!

h

Support's reply that didn't help:

Code: Select all

The registry values that are checked before setup are required for installation of SQL 2008. SQL 2008 installer also checks them. If these values are found, reboot is requested, and installation cannot be continued. These values are set and (after the reboot) reset by Widnows OS.

Below are given the specific values (you may also refer to http://technet.microsoft.com/en-us/library/cc164360%28EXCHG.80%29.aspx to double-check).

Before you continue, it is strongly advisable, that you take a snapshot of the machine, where you are performing installation.

1)HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations 
is set after installation of SW (eg.: PowerShell, .Net 3.5 etc.) 
This value should be reset after reboot in case of normal operation of the system. If it is not reset, this is an issue with the OS, and installation of SQL is not possible. 
This value is not critical and can be changed manually. 
2) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\UpdateExeVolatile\Flags 
same as the previous one. 
3) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Value is set after installing Windows updates. Also checked by SQL 2008 installer. Should also be reset after reboot. 
Be warned, however, that after we manipulated this key in our test lab, the OS behaved like updates were just installed, and we were constantly getting "Reboot required" messages.

So, if the specified keys are not reset, you can change the value names in the registry and restore them after the installation of Veeam Reporter.
All these changes are required only for installation of SQL 2008 and appear to be an issue with Microsoft products. We cannot hold any responsibility for the consequences of the registry changes.
For every expert there is an equal and opposite expert - Arthur C Clarke's Fourth Law

Vitaliy S.
Product Manager
Posts: 22024
Liked: 1354 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Issue installing Veeam Reporter

Post by Vitaliy S. » Nov 12, 2010 10:15 pm

Hello Darhl,

Well...if those registry keys are used to install SQL Server 2008, why don't you try to install it manually and let Veeam Reporter 4 installation configure SSRS and other components later on?

You may download SQL Server 2008 by following the links below:

1) .NET 3.5 (one package for x86 and x64):
http://download.microsoft.com/download/ ... etfx35.exe

2) SQL 2008 Express with Advanced Services
http://www.microsoft.com/downloads/en/d ... laylang=en

3) SQL 2008 SP1
http://download.microsoft.com/download/ ... 86-ENU.exe
http://download.microsoft.com/download/ ... 64-ENU.exe

Hope it helps!

withanh
Expert
Posts: 262
Liked: never
Joined: Jul 21, 2009 3:19 pm
Full Name: Darhl
Location: Pacific Northwest
Contact:

Re: Issue installing Veeam Reporter

Post by withanh » Nov 12, 2010 10:20 pm

I don't understand? SQL is already on this machine, this is my Veeam Backup server and is already running SQL Express.
For every expert there is an equal and opposite expert - Arthur C Clarke's Fourth Law

Vitaliy S.
Product Manager
Posts: 22024
Liked: 1354 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Issue installing Veeam Reporter

Post by Vitaliy S. » Nov 12, 2010 10:42 pm

In this case, I would suggest working with our technical team, though if I were you I would install Reporter 4 on the separate clean machine in order not to load your backup server with SSRS reports generation and other SQL processes.

withanh
Expert
Posts: 262
Liked: never
Joined: Jul 21, 2009 3:19 pm
Full Name: Darhl
Location: Pacific Northwest
Contact:

Re: Issue installing Veeam Reporter

Post by withanh » Nov 12, 2010 10:50 pm

Sounds like that may be a better suggestion. I think I will do that.

Thanks Vitaliy!
For every expert there is an equal and opposite expert - Arthur C Clarke's Fourth Law

vishal
Lurker
Posts: 2
Liked: never
Joined: Feb 04, 2011 12:51 pm
Contact:

Re: Issue installing Veeam Reporter

Post by vishal » Feb 04, 2011 12:55 pm

Resolution
1- Navigate to HKLM\SYSTEM\CurrentControlSet\Control\Session Manager.
2- Delete PendingFileRenameOperations Multistring Key
3- Try to run setup wizard again

I have checked this does not require reboot.
(Installation will not halt at Pending reboot.)

vishal
Lurker
Posts: 2
Liked: never
Joined: Feb 04, 2011 12:51 pm
Contact:

Re: Issue installing Veeam Reporter

Post by vishal » Feb 04, 2011 7:50 pm

Have a look at this document :
http://www.easy-share.com/1913768651/veeam reporter.docx
will provide you the guidance to install successfully.

withanh
Expert
Posts: 262
Liked: never
Joined: Jul 21, 2009 3:19 pm
Full Name: Darhl
Location: Pacific Northwest
Contact:

Re: Issue installing Veeam Reporter

Post by withanh » Feb 04, 2011 7:52 pm

Vishal,

None of that worked, as I said in my reply to Vitaliy two months ago, I would install the Reporter on a separate machine.

Thanks,

h
For every expert there is an equal and opposite expert - Arthur C Clarke's Fourth Law

Zippie98
Lurker
Posts: 1
Liked: never
Joined: Feb 05, 2011 3:34 pm
Full Name: Zippie98
Location: Germany Nortrhine-Westfalia
Contact:

thanks...

Post by Zippie98 » Feb 05, 2011 3:38 pm

thanks, that helped me a lot!
regards,
chantal

virtualtech
Lurker
Posts: 1
Liked: never
Joined: May 06, 2011 9:55 am
Full Name: virtual tech ltd
Contact:

Re: Issue installing Veeam Reporter

Post by virtualtech » May 06, 2011 10:01 am

THIS WORKED - EXCELLENT - CHEERS

Resolution
1- Navigate to HKLM\SYSTEM\CurrentControlSet\Control\Session Manager.
2- Delete PendingFileRenameOperations Multistring Key
3- Try to run setup wizard again

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest