Management reporting and documentation
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jkucewicz
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"No data available" when trying to get a report

Post by jkucewicz » Apr 17, 2017 2:40 pm

Hello we have the following issue:
When we try to get some reports, the scope shows "no data available". We have Veeam ONE 9.5 Update 1.
The support case id is 02129964.
We already tried to re-run the collection job but it didnt helped. Does someone has any idea why this is happening and how could we resolve it?

Vitaliy S.
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Re: "No data available" when trying to get a report

Post by Vitaliy S. » Apr 18, 2017 8:42 pm

The only reason for this issue is wrong mapping between the objects in the Veeam ONE database. This can be confirmed after reviewing the debug log files. Please let us know the solution (for future readers) once our support team helps you.

real_tarantoga
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Re: "No data available" when trying to get a report

Post by real_tarantoga » Dec 16, 2017 6:14 am

after having switched from win vcenter 5.5. to vcenter appliance 6.5 we have lost reporting possibilities, multiple "never execetuded" vcenters were shown on the reporter sessions configuration page.
business view stayed empty. no content was collected while the collection jobs ran.

first we thought of a database problem, recovery didn't resolve any issue. we decided to restart with a clean installation, because in any case there were no data ...
now we are able to create reports using "business view object(s)", but "scope" always shows "no data available". collection jobs are running every 6 hours without an error.
is there an explanation and repair option, that I can try before I have to contact the support?

thank you, stefan

ps: we have a separation between monitoring and reporting server and web server for business view and reporting

Shestakov
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Re: "No data available" when trying to get a report

Post by Shestakov » Dec 17, 2017 3:53 pm

Hello Stefan,
I haven't heard of easy resolution of such an issue, so please contact Veeam support.
Thanks!

real_tarantoga
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Re: "No data available" when trying to get a report

Post by real_tarantoga » Jan 26, 2018 7:38 am

The provided solution hit the mark with accuracy - a short SQL script which seemingly corrects an DB update error on a few tables.
10 minutes later the reporter scope filtering was usable again without any data loss. Good support work!

Regards, Stefan

Shestakov
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Re: "No data available" when trying to get a report

Post by Shestakov » Jan 26, 2018 11:33 am

Thanks for the update, Stefan.
Could you provide the support case number for later reference?

real_tarantoga
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Re: "No data available" when trying to get a report

Post by real_tarantoga » Jan 26, 2018 11:48 am 1 person likes this post

case # 02485360

stf389
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Re: "No data available" when trying to get a report

Post by stf389 » Mar 07, 2018 7:13 pm

Looks like we have the same issue - all collections are green, but no data for report.

Is it possible to get that script?

Thanks

Shestakov
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Re: "No data available" when trying to get a report

Post by Shestakov » Mar 10, 2018 9:54 am

Hello stf389,
Please contact support team and provide the case number here.
Thanks!

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