State of Backup & Replication Server is not equal to "Connec

[davida]

Case ID : 00430093

Since upgrading veeam one to V7, I receive alarms every minutes with :

Object: VEEAM
Object Type: Backup Server
Parent Object:
Status: Error
Alarm: Veeam Backup & Replication Server connection failure
Time: 17/08/2013 1:00:50 AM
Details: State of Backup & Replication Server is not equal to "Connected"

and then

Object: VEEAM
Object Type: Backup Server
Parent Object:
Status: Reset/resolved
Alarm: Veeam Backup & Replication Server connection failure
Time: 17/08/2013 1:01:10 AM
Details: All alarm metrics are back to normal

This has been happening all day and couldn't figure out what change since the upgrade.

[Vitaliy S.]

Hello David,

What is the backup version you're using? Is it also a v7 installation?

Thank you!

[davida]

Yes Version 7.

In Veeam Monitor client under Data Protection View, the Veeam Server just disconnect and reconnect every minute.

Regards

David

[Vitaliy S.]

Ok, let's see what our support team can say after reviewing the log files.

[bobdigby]

I have upgraded both my Veeam B&R and Veeam One today to version 7 and have exactly the same problem with Veeam one repeatedly reporting "State of Backup & Replication Server is not equal to "Connected" I have restarted the Server and no difference it is still reporting the problem but luckily my backups are running fine.

OP did you get this sorted?

Kind Regards

Bob

[Vitaliy S.]

Hello Bob, as far as I know our support team should have a hotfix for this issue, so please contact them directly to obtain it. Thank you!

[bobdigby]

Thanks Vitaliy I spoke to support today and they fixed it with a few lines of SQL commands. Apparently the latest ISO on the downloads pages has the fix built in which should prevent people seeing this issue.

Regards

[Vitaliy S.]

Yes, we have updated the ISO image on our website to address this issue. Glad that you're up and running now.

[mike5719]

Hi,
I'm getting the same errors after upgrading to 7.
Can someone post the SQL commands that was mentioned to fix the problem?
Thanks

[Vitaliy S.]

Hi Mike,

To the best of my knowledge you should also replace a couple of files, so please contact our tech guys directly.

Thanks!