State of Backup & Replication Server is not equal to "Connec

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State of Backup & Replication Server is not equal to "Connec

Veeam Logoby davida » Fri Aug 16, 2013 5:08 pm

Case ID : 00430093

Since upgrading veeam one to V7, I receive alarms every minutes with :

Object:VEEAM
Object Type:Backup Server
Parent Object:
Status:Error
Alarm:Veeam Backup & Replication Server connection failure
Time:17/08/2013 1:00:50 AM
Details:State of Backup & Replication Server is not equal to "Connected"

and then

Object:VEEAM
Object Type:Backup Server
Parent Object:
Status:Reset/resolved
Alarm:Veeam Backup & Replication Server connection failure
Time:17/08/2013 1:01:10 AM
Details:All alarm metrics are back to normal

This has been happening all day and couldn't figure out what change since the upgrade.
davida
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby Vitaliy S. » Sat Aug 17, 2013 2:29 pm

Hello David,

What is the backup version you're using? Is it also a v7 installation?

Thank you!
Vitaliy S.
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby davida » Sat Aug 17, 2013 3:11 pm

Yes Version 7.

In Veeam Monitor client under Data Protection View, the Veeam Server just disconnect and reconnect every minute.

Regards

David
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby Vitaliy S. » Sat Aug 17, 2013 3:38 pm

Ok, let's see what our support team can say after reviewing the log files.
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby bobdigby » Wed Aug 21, 2013 10:09 pm

I have upgraded both my Veeam B&R and Veeam One today to version 7 and have exactly the same problem with Veeam one repeatedly reporting "State of Backup & Replication Server is not equal to "Connected" I have restarted the Server and no difference it is still reporting the problem but luckily my backups are running fine.

OP did you get this sorted?

Kind Regards

Bob
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby Vitaliy S. » Thu Aug 22, 2013 12:31 pm

Hello Bob, as far as I know our support team should have a hotfix for this issue, so please contact them directly to obtain it. Thank you!
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby bobdigby » Thu Aug 22, 2013 9:45 pm

Thanks Vitaliy I spoke to support today and they fixed it with a few lines of SQL commands. Apparently the latest ISO on the downloads pages has the fix built in which should prevent people seeing this issue.

Regards
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby Vitaliy S. » Thu Aug 22, 2013 9:50 pm

Yes, we have updated the ISO image on our website to address this issue. Glad that you're up and running now.
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby mike5719 » Thu Aug 29, 2013 4:33 pm

Hi,
I'm getting the same errors after upgrading to 7.
Can someone post the SQL commands that was mentioned to fix the problem?
Thanks
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Re: State of Backup & Replication Server is not equal to "Co

Veeam Logoby Vitaliy S. » Thu Aug 29, 2013 5:12 pm

Hi Mike,

To the best of my knowledge you should also replace a couple of files, so please contact our tech guys directly.

Thanks!
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